Client Engagement

Company: Aston Carter
Location: Omaha
Posted on: January 14, 2026

Job Description:

Job Description Job Description Job Title: Client Engagement Specialist Job Description In this dynamic role, you will be a vital member of the Customer Service team, handling a range of inquiries from clients and supporting outside sales representatives with their daily activities. You will manage 15-20 calls and 15-30 emails per day, addressing questions related to online order status, quotes, reorders, replacements, and broken parts. This is not a routine call center position; it requires proactive engagement and problem-solving skills. Responsibilities Handle customer inquiries, requests, and troubleshoot orders while creating parts quotes. Provide support to Inside Sales Team, Outside Sales Team, and Market Development Managers. Communicate with internal customers to meet their requirements and revise orders as necessary. Perform quoting activities and communicate order status to customers via email. Address and resolve customer issues, manage product returns, and log complaints in the CRM system. Collaborate with departments such as Material Planners, Shipping, and Accounting to expedite orders. Answer approximately 200 calls per month, assisting customers with requests similar to email inquiries. Support and uphold the Quality and EHS policies of the organization. Uphold the company's Core Values of Caring, Adding Value, and Teamwork. Essential Skills Exceptional written and verbal communication skills for daily interactions. Proficiency in Microsoft Outlook and Microsoft Teams for communication and collaboration. Ability to independently compose emails without reliance on pre-written scripts. Proficient navigation and utilization of a comprehensive, internally developed CRM system. Customer service, administrative support, data entry, and service skills. Capability to type 50 words per minute and handle escalations. Strong problem-solving skills and a curious mindset. Additional Skills & Qualifications Post-high school education is preferred. Previous customer service experience or similar background is advantageous. Mathematical skills to perform basic calculations and interpret graphs in Excel. Proficient use of Office365 tools. Good communication and critical thinking skills. Ability to work efficiently without scripts and think independently. High degree of diligence and attention to detail. Ability to work at a fast pace with several interruptions and time pressure. Work Environment The position requires working from 8 AM to 5 PM, initially in the office for six months, transitioning to a hybrid model with two days remote work. The team is self-directed, motivated, and provides excellent training. The office culture is collaborative, with a focus on career growth and development. The team, consisting of 12 people, values long-term commitment and offers opportunities for advancement into roles such as inside sales, product management, and engineering. The environment is energetic, with a strong emphasis on teamwork and camaraderie. Physical requirements include regular sitting, talking, hearing, and occasional lifting of up to 25 pounds. Job Type & Location This is a Contract to Hire position based out of Omaha, NE. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Omaha,NE. Application Deadline This position is anticipated to close on Jan 22, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Keywords: Aston Carter, Council Bluffs , Client Engagement, Administration, Clerical , Omaha, Iowa