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Sports Book Race Book Writer Dual Rate Supervisor - Harrah's

Company: Caesars Entertainment
Location: Council Bluffs
Posted on: September 10, 2019

Job Description:

Sports Book & Race Book Writer Dual Rate Supervisor - Harrah's 19000A36 JOB SUMMARY: Responsible for assisting Sports and Race Book Manager in the day to day operations of the Sports and Race Book, be a brand ambassador for Caesars Entertainment, provide excellent customer service, coach employees, and ensuring compliance with all departmental policies and procedures. DIRECTLY SUPERVISES: Sports & Race Book Writers KEY JOB FUNCTIONS: Supervises all wagering policies of the Race & Sportsbooks Ensure all AML & Title 31 procedures are followed and tracked accurately Ensures betting limit guidelines are followed Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance Monitors competitors' practices and technological innovations affecting the Race & Sports book betting industry. Remains aware of legislative action affecting business opportunities. Ensures customer recognition and development are foremost duties for all employees, using tools available appropriately. Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs. Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Supervisor accountability for all team members for day to day operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation. Maintains work schedules for employees. Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same. Will also keep current position while being a Dual Rate Performs all other related and compatible duties as assigned. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required, college degree with Financial or Business background preferred. 2 years of experience in progressively challenging roles, with leadership, required. QUALIFICATIONS: Sports enthusiast. Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to prioritize multiple projects and meet strict deadlines. Ability to analyze financial statements. Ability to explain wagering to new guests Ability execute departmental budget. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. WORK ENVIRONMENT: Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required. Will be subject to call 24 hours in case of emergency or facility need. Iowa-Council Bluffs-Harrah's Council Bluffs Regular

Keywords: Caesars Entertainment, Council Bluffs , Sports Book Race Book Writer Dual Rate Supervisor - Harrah's, Advertising , Council Bluffs, Iowa

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