Customer Enablement Specialist
Company: Workshop
Location: Omaha
Posted on: April 1, 2026
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Job Description:
Workshop is looking for a Customer Success (CS) Enablement
Specialist to support the effectiveness and efficiency of our
Customer Success teams. You’ll partner with customer-facing teams
to develop and execute programs that create value for our customers
and the teams that support them. As CS Enablement Specialist,
you’ll be responsible for creating foundational programs to educate
customers and support their usage and adoption of the Workshop
platform. This will combine skills in content creation, data
analytics, project prioritization and management. A background in
working in a customer-facing role like account management or
customer success is also valuable. As a CS Enablement Specialist,
you will: Build communications strategies to support user adoption
of new and existing features Inspire new ways to use Workshop
through user guides and best practices, and create customer-centric
materials in a variety of mediums Surface customer usage insights
and trends to support proactive Customer Success engagement Build
and manage enablement channels, including help docs, video content,
and live training sessions Improve reporting and visibility into
customer usage, engagement, and adoption To be successful in this
position you will need: Experience building one-to-many customer
enablement or education programs Strong content creation skills
across written, video, and live formats Comfort building processes
and programs from scratch with a high level of ownership The
ability to prioritize work based on customer impact and expected
ROI Excellent communication skills with both internal teams and
external customers Experience analyzing and summarizing customer or
product usage data Bonus points if you have previous experience in
a customer-facing role, like Account Management or Customer Success
Identify and implement AI-driven solutions to enhance customer
education, streamline enablement workflows, and generate actionable
insights from usage data Benefits: Competitive compensation
Healthcare Stock options 401k Unlimited vacation Flexible work
environment About Workshop Workshop is a fast growing,
venture-backed startup based in Omaha, Nebraska and we’re on a
mission to create more happy Mondays for employees everywhere. We
build software to help internal communications teams create, send,
and measure multi-channel, employee-centric campaigns.
Keywords: Workshop, Council Bluffs , Customer Enablement Specialist, Customer Service & Call Center , Omaha, Iowa
