CouncilBluffsRecruiter Since 2001
the smart solution for Council Bluffs jobs


Company: Caesars Entertainment
Location: Council Bluffs
Posted on: May 2, 2021

Job Description:

Caesars IT Enterprise is seeking an IT Professional to assist with resolving complex business, computer system and data communication issues. Your Focus

  • Provides specialized technical problem solving and problem resolution skills.
  • Installs, upgrades and maintains gaming hardware & software products.
  • Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
  • Administers and controls updates/changes to production programs, files and databases.
  • Recommends application design changes to management and Enterprise IT to maximize resources.
  • Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
  • Provides first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
  • Analyzes and recommends tools and service aids for system/network operation and problem determination. Reports results from technical research, system performance reports and problem resolutions to upper-management.
  • Collects and analyzes system data for quality assurance of technical design and optimum system performance. Adjusts system parameters to achieve peak system performance.
  • Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
  • Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
  • Assists in planning by communicating with project / product teams, clients and vendors.
  • Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.
  • Recommends changes for improved system implementations/modifications.
  • Practices, and adheres to system management criteria and policies and procedures.
  • Ensures established enterprise standards are followed and enforced during system implementations.
  • Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
  • Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.
  • Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
  • Builds knowledge of products and direction through vendor interaction.
  • Appropriately leverages vendor resources to efficiently resolve issues.
  • Demonstrates an understanding of and ability to execute on Project Management principles, life-cycle, knowledge areas, and HIT Project Management methodologies
  • Demonstrates an understanding of Continuous Improvement and LEAN theories with the ability to execute solutions
  • Represents property interests on, and locally deploys, enterprise solutions
  • Champions local innovations and solutions to meet local business drivers within the framework of acceptable standards
  • Collaborates with Corporate PMO and other initiative, project, and technical teams to minimize redundant work and eliminate rogue solution development/deployment at the property level
  • Presents oneself as a credit to Company and encourages others to do the same.
  • Performs all other related and compatible duties as assigned. Required
    • Bachelor's degree in a computer science-related field or equivalent experience in a multiple Host Platform technical support environment.
    • Technical Certifications highly recommended.
    • Work experience in a technical support environment, supporting multiple high-end computer systems.
    • Must be able to meet measurable objectives as defined on annual Performance appraisal.
    • Technical knowledge of the PC environment including hardware, operating system and networking. Experience in utilization of Windows applications in a business environment.
    • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift.
    • General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
    • Excellent oral and written communication skills.
    • Must be fluent and literate in English.
    • Must be able to respond calmly and make rational decisions when required.
    • Must be able to listen and respond to visual and aural cues. WORK ENVIRONMENT:
      • Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
      • Must be able to work in a fast paced environment
      • Must be flexible with schedule, including nights, weekends, and holidays as required. Will be subject to call 24 hours in case of emergency or facility need.

Keywords: Caesars Entertainment, Council Bluffs , IT MARKET ENGINEER, Engineering , Council Bluffs, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Council Bluffs RSS job feeds