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Technical Support Engineer II

Company: Genesis10
Location: Council Bluffs
Posted on: August 2, 2022

Job Description:

Our client, the world's leading search engine and technology company, is seeking a Technical Support Engineer. This is a 6 month + contract position located in Council Bluffs, IA.


Damage Control Quality Program Support TVC.

Will organizationally report to the site OM supporting repairs and functionally to the site Server Ops Damage Reduction Champion.


This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.

Assist the site Damage Reduction Champions in their efforts to reduce damage at each DC.

This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts.

Assist the site damage reduction champions in the execution of the damaged parts process at the datacenter.

This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good product.

Assist the site Damage Reduction Champion in escalation issues affecting part damage.

Perform 5% sample inspections of Rack back / Flatback Storage Mainboard PCBA's for damage at 3 different inspection points at each site.

Total inspection quantities are - 200 - 300 boards per week.

Perform damage verification inspection for parts reported damaged by other onsite personnel.

This is needed to ensure parts are truly damaged.

This inspection would involve up to 100 parts per week.

Periodic auditing of handling processes and packing used at different touch points at each datacenter. This includes Kitting areas, RMA areas, drop zone, pickup zone.


General knowledge of electronic parts and components used in Datacenter hardware.

Examples, Motherboards, DIMM's, Hard Drives, network cards,

Familiarity with typical mechanical defects of electronic components and hardware.

Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components.

Familiarity with simple inspection equipment such as stereo microscopes and ringlights.

Ability to use a PC to record / report data.

Able to work as a W2 employee of Genesis10 (no Corp-to-Corp).


Quality Assurance background in the electronics industry.

Background in troubleshooting / repair of server / storage and networking product.

Knowledge of spreadsheets and databases.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at . "Genesis10 is an Equal Opportunity Employer, M/F/D/V "

Keywords: Genesis10, Council Bluffs , Technical Support Engineer II, Engineering , Council Bluffs, Iowa

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