Senior Companion Program Manager
Location: Council Bluffs
Posted on: June 18, 2022
Purpose: To direct and oversee the Senior Companion Program
- Provides planning and development of all project operations for
the Senior Companion Program.
- Selects, trains, and supervises project staff.
- Recruits, selects, orients, and places Senior Companions.
- Provides coordinated pre-service orientation, in-service
instruction, and overall supervision of Senior Companions.
- Develops and maintains coordination with volunteer stations,
including development of volunteer assignments.
- Responsible for performance appraisals and assisting staff in
developing a professional development plan.
- Keeps the Senior Companion Advisory Group informed, solicits
its advice on matters of program design and community needs.
- Represents the agency at meetings and on committees and
participates in public relation and community activities that
promote Senior Companion Program.
- Promotes customer satisfaction through effective communication
with volunteers, participants, families, and volunteer
- Writes grants, prepares grant related reports including
collecting and maintaining statistics and conducting survey process
including distribution, collection, Excel entry, analysis and
dissemination for Federal government, United Way, Principal and
others as assigned.
- Supervises program coordinator who collects and maintains
participant records in adherence to confidentiality and conducts
quality improvement processes.
- Remains up to date on Federal policy and implements
- Develops and implements human resources policies and procedures
in adherence to Federal guidelines related to Companion hiring and
- Calculates and analyzes monthly Companion timesheets/service
records (approximately 3200 hours served each month) to ensure
effective and efficient use of resources and accuracy of
documentation for monthly benefit payout to Companion.
- Provides direct oversight to 250-300 clients (approx. 440
annually), providing service needs assessment, education and
- Assesses client needs upon intake meeting, links to community
resources, and coordinates care with family, case managers, or
other team members as available.
- Directs oversight to 45 volunteers (60 annually) providing
direction, feedback, problem-solving, education, and general
support. Also determines each Companion's daily service
- Determines and implements strategies to maintain/increase
elderly waiver funding and oversee monthly billing of approximately
90 elderly waiver clients and $16,000-$20,000/month.
- Manages monthly in-service training for Companions by
organizing on-going educational community presentations on adult
services in the community.
- Manages direct volunteer expenses in the budget, making
frequent adjustments related to Companion census. Provides budget
oversight including analyzing trends, identifying issues and
developing and implementing solutions related to general program
- Minimum of five years' experience in human services or related
field, with a preferred minimum of two years' experience in
managing a program similar to the Senior Companion Program
- Experience in a supervisory capacity; knowledge of
grant/contract administration; volunteer management experience; and
knowledge of community resources preferred
- Minimum of a B.A. or B.S. in Social Work, Human Services,
Gerontology, or related field
- Master's degree in Human Services Administration, Gerontology
or related field preferred
- Ability to work with a multi-disciplinary staff
- Ability to meet and deal effectively with clients and personnel
from other agencies, the public, medical staffs, and other
- Knowledge of principles and methods involved in planning and
directing programs and services
- Ability to exercise independent judgment and work with little
- Knowledge of third party reimbursement criteria
- Complies with accepted professional standards and practice
- Ability to accept and effectively work with diverse
- Working knowledge of Microsoft Office, including Word, Excel
- Ability to assist with grant writing activities and evaluation
- Knowledgeable of HIPPA regulations
- Ability to work with various funders, i.e. Elderly Waiver and
- Must have valid driver's license, auto liability insurance and
reliable transportation if driving is required
- Successful completion of pre-employment physical, drug screen,
2-step TB test and background check
- Physical requirements: Light work, sitting most of the time,
exerting up to 10 pounds of force frequently, and/or a small amount
of force constantly to move objects.
- Physical activities: Talking, Hearing, Standing, Walking,
Lifting, Fingering (picking, pinching, typing, etc.), Visual acuity
(field of vision for analyzing data, viewing computer, using
measurement devices, operating machines, determining accuracy or
neatness, and/or making general observations)
- Environment: Work is performed in a climate controlled
environment with minimal safety/health hazard potential as well as
in client homes where the potential for environmental variations
- Time: Ability to be flexible with a varying schedule and
- Travel: Required to client homes and other destinations
These characteristics are representative of those an employee
encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Note: This job description is not intended to be all-inclusive. You
may be required to perform other duties to meet the on-going needs
of the organization.
EveryStep is an equal opportunity employer. Employment practices
are implemented without regard to race, creed, color, sex
(including pregnancy), sexual orientation, gender identity,
citizenship, national origin, religion, veteran status, genetic
information or on the basis of age or physical or mental disability
unrelated to ability to perform the work required.
Keywords: EveryStep, Council Bluffs , Senior Companion Program Manager, Executive , Council Bluffs, Iowa
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