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Senior Companion Program Manager

Company: EveryStep
Location: Council Bluffs
Posted on: June 18, 2022

Job Description:

Purpose: To direct and oversee the Senior Companion Program
Responsibilities:

  • Provides planning and development of all project operations for the Senior Companion Program.
  • Selects, trains, and supervises project staff.
  • Recruits, selects, orients, and places Senior Companions.
  • Provides coordinated pre-service orientation, in-service instruction, and overall supervision of Senior Companions.
  • Develops and maintains coordination with volunteer stations, including development of volunteer assignments.
  • Responsible for performance appraisals and assisting staff in developing a professional development plan.
  • Keeps the Senior Companion Advisory Group informed, solicits its advice on matters of program design and community needs.
  • Represents the agency at meetings and on committees and participates in public relation and community activities that promote Senior Companion Program.
  • Promotes customer satisfaction through effective communication with volunteers, participants, families, and volunteer stations.
  • Writes grants, prepares grant related reports including collecting and maintaining statistics and conducting survey process including distribution, collection, Excel entry, analysis and dissemination for Federal government, United Way, Principal and others as assigned.
  • Supervises program coordinator who collects and maintains participant records in adherence to confidentiality and conducts quality improvement processes.
  • Remains up to date on Federal policy and implements changes.
  • Develops and implements human resources policies and procedures in adherence to Federal guidelines related to Companion hiring and oversight.
  • Calculates and analyzes monthly Companion timesheets/service records (approximately 3200 hours served each month) to ensure effective and efficient use of resources and accuracy of documentation for monthly benefit payout to Companion.
  • Provides direct oversight to 250-300 clients (approx. 440 annually), providing service needs assessment, education and referral support.
  • Assesses client needs upon intake meeting, links to community resources, and coordinates care with family, case managers, or other team members as available.
  • Directs oversight to 45 volunteers (60 annually) providing direction, feedback, problem-solving, education, and general support. Also determines each Companion's daily service schedule.
  • Determines and implements strategies to maintain/increase elderly waiver funding and oversee monthly billing of approximately 90 elderly waiver clients and $16,000-$20,000/month.
  • Manages monthly in-service training for Companions by organizing on-going educational community presentations on adult services in the community.
  • Manages direct volunteer expenses in the budget, making frequent adjustments related to Companion census. Provides budget oversight including analyzing trends, identifying issues and developing and implementing solutions related to general program management.
    Qualifications:
    • Minimum of five years' experience in human services or related field, with a preferred minimum of two years' experience in managing a program similar to the Senior Companion Program
    • Experience in a supervisory capacity; knowledge of grant/contract administration; volunteer management experience; and knowledge of community resources preferred
    • Minimum of a B.A. or B.S. in Social Work, Human Services, Gerontology, or related field
    • Master's degree in Human Services Administration, Gerontology or related field preferred
    • Ability to work with a multi-disciplinary staff
    • Ability to meet and deal effectively with clients and personnel from other agencies, the public, medical staffs, and other individuals
    • Knowledge of principles and methods involved in planning and directing programs and services
    • Ability to exercise independent judgment and work with little supervision
    • Knowledge of third party reimbursement criteria
    • Complies with accepted professional standards and practice
    • Ability to accept and effectively work with diverse populations
    • Working knowledge of Microsoft Office, including Word, Excel and Outlook
    • Ability to assist with grant writing activities and evaluation of program
    • Knowledgeable of HIPPA regulations
    • Ability to work with various funders, i.e. Elderly Waiver and United Way
    • Must have valid driver's license, auto liability insurance and reliable transportation if driving is required
    • Successful completion of pre-employment physical, drug screen, 2-step TB test and background check
      Working Conditions:
      • Physical requirements: Light work, sitting most of the time, exerting up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects.
      • Physical activities: Talking, Hearing, Standing, Walking, Lifting, Fingering (picking, pinching, typing, etc.), Visual acuity (field of vision for analyzing data, viewing computer, using measurement devices, operating machines, determining accuracy or neatness, and/or making general observations)
      • Environment: Work is performed in a climate controlled environment with minimal safety/health hazard potential as well as in client homes where the potential for environmental variations exists
      • Time: Ability to be flexible with a varying schedule and programmatic requirements
      • Travel: Required to client homes and other destinations
        These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        Note: This job description is not intended to be all-inclusive. You may be required to perform other duties to meet the on-going needs of the organization.
        EveryStep is an equal opportunity employer. Employment practices are implemented without regard to race, creed, color, sex (including pregnancy), sexual orientation, gender identity, citizenship, national origin, religion, veteran status, genetic information or on the basis of age or physical or mental disability unrelated to ability to perform the work required.

Keywords: EveryStep, Council Bluffs , Senior Companion Program Manager, Executive , Council Bluffs, Iowa

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