Security Shift Manager
Company: Ameristar Casino Council Bluffs
Location: Council Bluffs
Posted on: August 3, 2022
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Job Description:
Don t just work. Work Happy. A career in gaming? At Ameristar
Council Bluffs Casino Hotel, we think you'll enjoy an exciting
industry, fast paced days and nights, diverse, enthusiastic
co-workers, unlimited growth and support from one of the leaders in
the industry. An individual could be successful if they possess the
following. Your daily responsibilities include - Responsible for
supervising staff and the overall daily management of a designated
shift in the Security department. Supports, administers, and
manages operational goals and monitors achievements of performance
and profit objectives. - Assists in creating effective and
efficient schedules while maintaining labor costs, meeting staffing
objectives, and achieving guest satisfaction. - Assists in the
budget process for the department and provides recommendations;
ensures compliance to departmental budget initiatives; reports
budget concerns to manager. - Enthusiastically supports, actively
promotes, and demonstrates superior customer service in accordance
with departmental and company standards and programs. Ensures
customer service standards are followed by all team members and
addresses issues as they arise. - Responsible for the ongoing
training of shift personnel in emergency operating procedures. -
Enforces internal control policies and procedures, including but
not limited to, underage gambling and drinking laws. - Maintain
safety and inspections reports for the property. - Conducts regular
security post inspections. - Prepares Security incident reports and
maintains Security logs. - Responds to guest and team member
concerns and complaints and solves their problems with
professionalism and compassion. - interacts and cooperates with
regulatory, fire/rescue, and law enforcement agencies. - Ensures
Security Officers adhere to uniform dress and grooming standards
consistent with departmental and company standards. - Responsible
for ensuring regulatory compliance within area of authority and
reporting potential issues to management. - Maintains strict
confidentiality in all departmental and company matters.
Qualifications - Bachelor s degree (B.A./B.S.) in related field; or
four (4) years of Casino Security, Military, or Law Enforcement
experience; or equivalent combination of education and experience.
Prior supervisory experience preferred. - Must have comprehensive
knowledge of Security protocol. - Must have excellent written and
verbal communication skills; must be fluent and literate in
English. - Ability to maintain a high level of confidentiality and
professionalism. - Must be proficient in Microsoft Office
applications (Word, Excel, Outlook, etc.). - Ability to write
reports, business correspondence, and procedure manuals. - Must
have excellent interpersonal, customer service, and organizational
skills. - Ability to obtain and maintain a valid Driver s License
and operate company vehicles as needed. - Ability to effectively
present information and respond to questions from groups of
managers, clients, customers, and the general public. - Must have
the ability to interact with guests, staff and colleagues and
resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to maintain a high level of energy and take a proactive
and strategic approach to dealing with issues. - Ability to work
collaboratively and communicate effectively with team members at
all levels of the organization. - Must have the ability to remain
calm in emergency or stressful situations. Something to leave you
with Whether you prefer being at the center of it all or working
behind the scenes, there s a role for you at Penn National Gaming.
We are a growing company but as big as we are, we still feel like
family. The areas of career opportunity with Penn are ideal for
just about any skill set. Our company wide commitment to making
sure our guests smile as much as we do means you ll enjoy a fun
working environment anywhere within the organization. Equal
Opportunity Employer
Keywords: Ameristar Casino Council Bluffs, Council Bluffs , Security Shift Manager, Executive , Council Bluffs, Iowa
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