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Hotel Front Office Manager

Company: Ameristar Casino Hotel Council Bluffs
Location: Council Bluffs
Posted on: January 15, 2023

Job Description:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Come, join us. It'll be fun.
Your Daily Responsibilities Include

  • Responsible for supervising and managing staff of the Front Desk. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
  • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
  • Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
  • Responsible for management of daily arrivals and departures in reservation system.
  • Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs.
  • Responsible for posting charges and settling folios for individuals and groups, if applicable.
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
  • Maintains strict confidentiality in all departmental and company matters.
    Qualifications
    • Bachelor's degree (B. A.) from four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.
    • Prior Hotel Management experience strongly preferred.
    • Must have excellent written and verbal communication skills; must be fluent and literate in English.
    • Ability to maintain a high level of confidentiality and professionalism.
    • Must have exceptional interpersonal and customer service skills.
      Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) and in hotel software.
      • Ability to write reports, business correspondence, and procedure manuals.
      • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
      • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
      • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
      • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
        Something to leave you with
        We've grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore -BET.

        Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

        Click HERE to learn more about our career opportunities, programs, benefits, etc.
        Equal Opportunity Employer
        Starting Salary - $55,000, depending on experience.

Keywords: Ameristar Casino Hotel Council Bluffs, Council Bluffs , Hotel Front Office Manager, Executive , Council Bluffs, Iowa

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