Director of Operations - AirCom

Company: Air Methods Corporation
Location: Council Bluffs
Posted on: January 16, 2023

Job Description:

Job Summary
Responsible to direct and manage the assigned functional areas, including Managers, Supervisors and teammates as identified by the VP. - Lead the culture and initiatives defined by Air Methods and identify opportunities for enhanced performance, efficiency, quality, development of teammates.
This position is located at our AirCom Facility in Omaha Nebraska, It is NOT a remote role.
Essential Functions and Responsibilities include the following:

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• Responsible to direct the daily operations of department through lower management levels.
  
• Partner with Air Medical on all aspects of Strategic Priorities: People, Partners & Patients
  
• Present, negotiate and facilitate programs and initiatives on behalf of AirCom and Air Methods
  
• Translates functional strategy into actionable plans.
  
• Direct and oversee all activities related to Operations, Hiring, Training, Quality Assurance, Workforce Management and overall technological efficiencies.
  
• Partner with VP and Director of Client Solutions regarding maintenance and development of client relationships.
  
• Ensures management team is meeting KPIs, deadlines, and managing all tasks effectively and efficiently.
  
• Measure and track performance of functional areas and identify leading indicators of performance opportunities.
  
• Develop ways to increase performance efficiencies and bottom line.
  
• Manage expenses to budget and identify opportunities for efficiency and investment to optimize performance.
  
• Serve as escalation resource for any issues related to Operations, Training or Quality Assurance.
  
• Measure efficiencies of Management team and are able to quantify performance related to budgetary goals.
  
• Other duties as assigned
  
  Additional Job Requirements
  
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  • Regular scheduled attendance
    
  • Indicate the percentage of time spent traveling - 20%
    
    Subject to applicable laws and Air Method's policies, regular attendance is an essential function of the position. - All employees must follow Air Methods' employment practices and policies.
    Supervisory Responsibilities
    Directly supervises employees in the Operations department. - Carries out Supervisory responsibilities in accordance with the organization's policies and applicable laws. - Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. -
    Qualifications
    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. - The requirements listed below are representative of the knowledge, skill, and/or ability required. - In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
    Education & Experience
    
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    • Bachelor's degree (BS/BA) from four-year college or university and 10 or more years' related experience and/or training; or equivalent combination of education and experience
      
    • Master's degree preferred
      
    • Minimum 10 years' experience managing large call centers
      
    • Minimum 5 years' experience leading and developing teams
      
      Skills
      
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      • Contributes to business sustained growth through leadership and functional expertise
        
      • Builds partnerships with related departments or functions to enhance efficiency and execution
        
      • Strong organizational, planning, and follow up skills
        
      • Demonstrates high critical thinking and reasoning skills and strong attention to detail while working in a fast- paced environment that requires ability to prioritize and multi-task
        
      • Excellent management, interpersonal, and communications skills
        
      • Supports strategic direction with team motivation, coaching and comprehension
        
      • Ability to develop, analyze, and influence financial performance
        
      • Excellent customer service skills
        
        Computer Skills
        
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        • Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
          
          Certificates, Licenses, Registrations
          
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          • None
            
            Salary
            
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            • $118,450.00 -to -$140,000
              
              -
              Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Air Methods Corporation, Council Bluffs , Director of Operations - AirCom, Executive , Council Bluffs, Iowa