Table Games Assistant Shift Manager
Company: Ameristar Casino Council Bluffs
Location: Council Bluffs
Posted on: January 24, 2023
Job Description:
Overview: Were always looking for talent that believes in having
fun. At PENN Entertainment, youll get to be a part of an exciting
industry, where the days and nights are fast paced. Youll work with
an incredibly diverse set of co-workers driven by their enthusiasm
for helping people find and have more fun. Youll also get to work
at a company that cares about your career growth and will help you
get the support you need to expand your possibilities. Come, join
us. Itll be fun. Your daily responsibilities include:
- $2500 Sign-On Bonus!
- Relocation Assistance!
- Responsible for supervising staff and the overall daily
management of a designated shift in the Table Games department.
Supports, administers, and manages operational goals and monitors
achievements of performance and profit objectives.
- Adheres to scheduling and coordinates with manager regarding
any concerns, with attention to guest satisfaction.
- May be responsible for assisting in the budget process for the
department by providing recommendations; supports compliance to
departmental budget initiatives; reports budget concerns to
manager.
- Enthusiastically supports, actively promotes, and demonstrates
superior customer service in accordance with departmental and
company standards and programs. Ensures customer service standards
are followed by all team members and addresses issues as they
arise.
- Works closely with the Shift Manager to implement and oversee
overall strategies for customer service, comping, games layout and
mix, revenue growth, and expense management in order to maximize
profitability.
- Shares responsibility for the overall engagement of all team
members by addressing and managing team member feedback,
suggestions, complaints, and grievances.
- Responsible for the accountability of the chips, cards, dice,
and all other gaming equipment
- Assists with verifications of table inventories and effectively
manages table limits.
- Assists in the maintenance and processing of all paperwork,
logs, schedules, and communication pertaining to the Table Games
department.
- Maintains a continuous inspection of cards and dice, ensuring
the security of assigned table games during assigned shift.
- Shares responsibility for the overall integrity of daily
operations on assigned shift.
- Responsible for ensuring regulatory compliance within area of
authority and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and
company matters.Qualifications:
- Associate degree (A.A.) in related field; or four (4) years of
experience in a comparable Table Games Operations supervisory
position; or equivalent combination of education and
experience.
- Knowledge of Table Games Operations is preferred, but not
required.
- Must have excellent written and verbal communication skills;
must be fluent and literate in English.
- Ability to maintain a high level of confidentiality and
professionalism.
- Must be proficient in Microsoft Office applications (Excel,
Word, Outlook, etc.) and have knowledge of Table Games operating
systems.
- Must have the ability to interact with guests, staff, and
colleagues and resolve problems and conflicts in a diplomatic and
tactful manner.
- Ability to write reports and business correspondence.
- Ability to effectively present information and respond to
questions from groups of managers, clients, customers, and the
general public.
- Must have excellent customer service and interpersonal
skills.
- Ability to work collaboratively and communicate effectively
with team members at all levels of the organization.
- Ability to maintain a high level of energy and take a proactive
and strategic approach to dealing with issues.
- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
- Must be flexible to work all shifts, including nights,
weekends, and holidays, as business needs dictate.Something to
leave you with: Weve grown to become the most innovative
omnichannel provider of entertainment experiences, thanks to our 12
retail brands representing 43 destinations across North America,
online gaming via Barstool Sportsbook and theScore BET. Being an
industry leader means more than being a purveyor of fun. We are
also committed to values like diversity and sustainability for our
community, our team members, our vendors, and our planet. Click
HERE to learn more about our career opportunities, programs,
benefits, etc. Equal Opportunity Employer Starting Salary:Starting
from $48,500 annually, based on experience
Keywords: Ameristar Casino Council Bluffs, Council Bluffs , Table Games Assistant Shift Manager, Executive , Council Bluffs, Iowa
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