Council Bluffs Assistant Manager

Company: Planet Fitness Council Bluffs
Location: Council Bluffs
Posted on: March 18, 2023

Job Description:

Job description At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Assistant Manager is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests, and being the right hand of the Club Manager. Why Planet Fitness? Each of our employees receive:

• Complimentary Black Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Ensuring other staff members are completing their daily tasks.
  • Assist club manager with administrative duties.
  • Assist club manager with employee training.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to member's accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
      • Customer service background preferred.
      • Basic computer proficiency.
      • A passion for fitness and health.
      • Upbeat and positive attitude!
      • Punctuality and reliability is a must.
      • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
      • Strong listener with the ability to empathize and problem solve.
      • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
      • High School diploma/GED equivalent required.
      • Must be 18 years of age or older. Physical Demands
        • Continual standing and walking during shift.
        • Continual talking in person or on the phone during shift.
        • Must be able to occasionally lift up to 50 lbs.
        • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
        • Will occasionally encounter toxic chemicals during shift. Pay & -Benefits
          • Insurance benefits for full time staff members
          • 401k benefits
          • Potential for up to three raises per year
          • Great career advancement opportunities

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