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Council Bluffs Assistant Manager

Company: Planet Fitness Council Bluffs
Location: Council Bluffs
Posted on: March 18, 2023

Job Description:

Job description At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Assistant Manager is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests, and being the right hand of the Club Manager. Why Planet Fitness? Each of our employees receive:

  • Complimentary Black Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs Essential Duties and Responsibilities
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Ensuring other staff members are completing their daily tasks.
    • Assist club manager with administrative duties.
    • Assist club manager with employee training.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
      • Facilitate needed updates to member's accounts.
      • Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
      • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
        • Customer service background preferred.
        • Basic computer proficiency.
        • A passion for fitness and health.
        • Upbeat and positive attitude!
        • Punctuality and reliability is a must.
        • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
        • Strong listener with the ability to empathize and problem solve.
        • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
        • High School diploma/GED equivalent required.
        • Must be 18 years of age or older. Physical Demands
          • Continual standing and walking during shift.
          • Continual talking in person or on the phone during shift.
          • Must be able to occasionally lift up to 50 lbs.
          • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
          • Will occasionally encounter toxic chemicals during shift. Pay & -Benefits
            • Insurance benefits for full time staff members
            • 401k benefits
            • Potential for up to three raises per year
            • Great career advancement opportunities

Keywords: Planet Fitness Council Bluffs, Council Bluffs , Council Bluffs Assistant Manager, Executive , Council Bluffs, Iowa

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