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Business Development Manager

Company: Comfort Keepers
Location: Council Bluffs
Posted on: September 9, 2019

Job Description:

Our Comfort Keepers office has been serving seniors in Council Bluffs and the surrounding communities since 2002. As a home care agency, we provide quality, loving, senior in-home care. Nothing is more important to us than helping seniors live full, independent and dignified lives within the comfort of their own homes. Job Summary:Provides continuity of care for clients after referral; Facilitates the provision of in-home care and support services to clients; Arranges for the uninterrupted continuing care of the client; assists in the organization of family resources for the effective care of the clients; Routinely interacts with other personnel as well as clients, family members, community providers/ referral sources, insurance companies, care managers, and other third party payors. Works with Caregiver staff for continuity of care. Educates community on home care and the effects of aging. Essential Functions: Client Care CoordinationTakes accurate referral/service request information by phone. Determines type and duration of services necessary to meet client needs. Quotes bill rate based on service provided and explains billing process.Communicates new assignments to Operations Manager and Scheduling Manager.Contacts clients to set up appointments for service delivery.Visits prospective clients/clients after referrals are made to introduce Comfort Keepers.Establishes initial client records.Visits clients to keep abreast of client's condition and environment at least monthly.Responsible for determining type and duration of services necessary to meet client needs. Quotes bill rate based on service provided. Assist in matching caregiver qualifications and availability to clients needs.Supervises caregivers and completes performance appraisals for caregivers at specified intervals.Contacts clients and caregivers for follow-up on service delivery and determine satisfaction of services.Serves as a liaison between the client, caregiver, scheduler and human resources manager.Participates in on-call. Participates in client conferences as requested by supervisor.May interface with other community resources to assure that client needs are adequately addressed. Business/Marketing/EducationProvide education to outside resources on issues related to home care.Achieve new revenue objectives for assigned territory with the primary goal of bringing in new business and employees to increase overall market share. Responsible for finding and developing relationships with Referral and Recruitment sources.Establish a networking plan and actively use it as a working tool, which is revisited as requested.Maintain accurate information for prospects, clients and referral sources database for contact/and or mailing list.Track networking efforts and review with owners weekly. Caregiver Care:Responsible for assisting in recruiting and retaining sufficient numbers of qualified staff to provide care.Remains visible and accessible to staff.Provides a work environment, which attracts and retains loyal employees. Success Factors: Positive, professional, business image.Ability to listen to and understand information and ideas presented through spoken words.Ability to communicate information and ideas through speech and written word soothers will understand.Ability to read and understand information and ideas presented in writing.Ability to identify and understand the speech of another person.Must have the availability to work evenings or weekends as requiredMust have the ability to perform duties in a professional office setting Working Environment: Office and field environment. This is a salary plus commission position. Interested applicants should apply on-line. Please Email resume to: ******************************** NO PHONE CALLS PLEASE!Only qualified candidates will receive a response.

Keywords: Comfort Keepers, Council Bluffs , Business Development Manager, Executive , Council Bluffs, Iowa

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