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Casino Operations Assistant Manager - Harrah's

Company: Caesars Entertainment
Location: Council Bluffs
Posted on: October 8, 2019

Job Description:

Casino Operations Assistant Manager - Harrah's 19000B0Y JOB SUMMARY: Assists with managing slot, table games, and beverage operations for assigned shift for Harrah's or Horseshoe Council Bluffs creating a differentiated service experience and ensuring optimum performance of all. DIRECTLY SUPERVISES: Casino Operations, Casino Services, Table Games Supervisors, Slot Attendant, Table Games Dealer, DR Table Games Supv, Beverage Server, Bartender KEY JOB FUNCTIONS: Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours. Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation. Responsible for the integrity of shift operations, ensures compliance and training with all regulatory, internal control, and associated policies and procedures Builds guest relations through positive and continuing visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues. Presents oneself as a credit to the Company and encourages others to do the same. Performs all other related and compatible duties as assigned. EDUCATION and/or EXPERIENCE: High school diploma required, college degree preferred. 3 years progressively more challenging experience in a gaming operations role, prefer table games experience. QUALIFICATIONS: Good oral and written communication skills, must be fluent and literate in English. Ability to use a personal computer and appropriate software (Excel, Word, Power Point, Access and Microsoft Outlook). Proven managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies. Ability to understand and analyze Budget & P & L Statements. Must possess excellent interpersonal and employee relations skills. Ability to respond in a calm and decisive manner and make rational decisions in stressful situations with co-workers, guests and vendors. Must be able to provide multi-shift responsibility with emphasis on swing and weekends. Regularly required to stand; walk; sit; and mobility to move easily around pit area as well as entire property for entire shift. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT: Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality. Iowa-Council Bluffs-Harrah's Council Bluffs Regular

Keywords: Caesars Entertainment, Council Bluffs , Casino Operations Assistant Manager - Harrah's, Executive , Council Bluffs, Iowa

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