Therapist II - Mental Health Crisis Response Team (Iowa)-On Call
Company: Heartland Family Service
Location: Council Bluffs
Posted on: January 6, 2021
At Heartland Family Service, we are committed to building a
culture that is trauma informed and values and celebrates diversity
and inclusion. We believe this allows for better service delivery
and innovation, as it encourages our employees to bring various
experiences and uniqueness to the workplace. Trauma Informed Care
is an approach to engaging people with histories of trauma that
recognizes the presence of trauma symptoms and acknowledges the
role that trauma has played in their lives. Trauma Informed Care
also acknowledges the effects of working with trauma survivors on
our workforce, and seeks to build collaborative and supportive
working environments and relationships. If you believe in our
mission of creating healthy families and communities, and like a
fast pace, collaborative and team oriented environment, then
Heartland Family Service is the agency for you. SUMMARY DESCRIPTION
OF WORK Professionals at this level are experienced and able to
work with a minimum of supervision. Educational requirements are
very specific. Decision making, problem solving and highly
developed interpersonal skills are critical.This position will work
within a team environment. The individual will have the ability to
sign up for weekday evening/overnights or weekends according to
their availability. Frequency of coverage extremely flexible. Work
Schedule This is an on call position, evenings and weekends.
Essential Duties and Responsibilities
- Provides crisis intervention and assessment of clients for law
enforcement and court systems. Determines client needs and makes
recommendations and referrals to appropriate level of care.
Assessments are provided on-site where the crisis is
- Conducts a crisis focused assessment and documentation to be
completed within 24 hours of crisis call.
- Establishes an intervention plan, with client and law
enforcement participation, which specifies immediate treatment
needs and follow-up.
- Maintains relationships with law enforcement agencies, schools
and other key community resources, as well as provide referrals to
- Ability to handle complex cases.
- Ability to be on-call, Monday through Friday. Hours include
availability from 4:30PM to 8:00AM on weekdays and entire day
coverage on weekends. On-call requires answering of crisis phone
during the night hours/weekends and ability to respond to
situations on-site during those hours within 30 minutes.
- Is dependable and punctual regarding scheduling and
- Refers to other Heartland Family Service programs and other
community services, as necessary either concurrent with services or
- Maintains clinical record, meeting established standards of
timeliness and completeness.
- Is prompt and accurate in completing all required reports,
statistics and other requirements.
- Displays a courteous and caring attitude at all times to the
clientele, volunteers, and visitors of the Agency.
- Cooperates and collaborates with program area staff,
volunteers, and other Agency staff.
- Abides by all specific program and Agency procedures, policies,
- Develops personal and program related skills through
participation in internal and external training opportunities
including printed material and audio and/or visual media.
- Performs other program related duties as assigned. MINIMUM
- Master's Degree in Counseling, Social Work, or Marriage &
- 2 years or more experience
- Iowa licensed required- LMHC or LISW required (provisional will
- Valid driver's license/ acceptable driving record COMPETENCIES
Non-Judgmental Self-care- Practices good self-care; maintains
effective emotional regulation and manages stress. Integrity-An
authentic and honest therapist plays a key role in the client's
recovery. Often, a therapist will inadvertently become a role model
for the client. That means the therapist should conduct their
personal and professional lives with honesty and integrity.
Critical thinking- A therapist needs to have the ability to see
beyond the surface of the clients issues. Continuous learning- stay
updated on the latest research and treatment plans to help clients
in the best way possible. Active listening Organization and
Time-Management Strategies-Responsible for keeping track of
paperwork, fees for clients. Communication -Exhibits clear and
concise verbal and written communications; communicates honestly
and directly. AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL
DEMANDS (The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions). While performing the duties of this job, the
employee is occasionally required to stand; walk; sit; use hands to
finger, handle, or feel objects, tools or controls; reach with
hands and arms; climb stairs; balance; stoop, kneel, crouch or
crawl; talk or hear; taste or smell. The employee must occasionally
lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color
vision, peripheral vision, depth perception, and the ability to
adjust focus. WORK ENVIRONMENT (Work environment characteristics
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions). While
performing the duties of this job, the employee is not exposed to
weather conditions. The noise level in the work environment is
Keywords: Heartland Family Service, Council Bluffs , Therapist II - Mental Health Crisis Response Team (Iowa)-On Call, Healthcare , Council Bluffs, Iowa
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