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Certified Medical Assistant

Company: Methodist Health System
Location: Council Bluffs
Posted on: May 1, 2021

Job Description:

  • Purpose of Job
    • Performs duties, and procedures of a certified medical assistant.
    • Job Requirements
      • Education
        • High School Diploma, or General Educational Development (G.E.D.) required.
        • Associate's of Applied Science Degree from a Commission of Accredited Commission Allied Health Education Program (CAAHEP) - accredited college program preferred.
        • Participates in mandatory in services, and continuing education programs as mandated by policies, and procedures, and as directed by supervisor.
        • Experience
          • Previous employment in a physician's office, or other related field.
          • License/Certifications
            • Current Certified Medical Assistant (CMA) required.
            • Current Basic Life Support (BLS) certification preferred.
            • Skills/Knowledge/Abilities
              • Promote positive relations interacting with patients or other customers.
              • Knowledge of medical procedures, aseptic technique, and EMR documentation.
              • Knowledge of medicine including recognizing, and diagnosed diseases, deformities, and other illnesses.
              • Skill to proficiently type information into the computer to capture or detail information quickly.
              • Ability to provide caring patient care services when talking with patients and their family members.
              • Ability to critically listen to questions from patients and information from providers to convey information effectively.
              • Ability to anticipate, recognize, and resolve problems before they occur and avoid bigger problems in the future.
              • Ability to problem solve during several daily activities which includes the ability to be flexible.
              • Ability to learn and proficiently navigate through computer programs that contain patient information.
              • Strong verbal communication skills for positive interaction with providers, staff and patients.
              • Able to follow written and verbal instructions/directions.
              • Ability to communicate effectively both verbally and in writing.
              • Ability to anticipate and meet the needs of patients/clients.
              • Skill in prioritizing, organizing and performing assigned tasks.
              • Physical Requirements
                • Weight Demands
                  • Medium Work - Exerting up to 50 pounds of force.
                  • Physical Activity
                    • Occasionally Performed (1%-33%):
                      • Climbing
                      • Crawling
                      • Kneeling
                      • Sitting
                      • Frequently Performed (34%-66%):
                        • Balancing
                        • Carrying
                        • Crouching
                        • Distinguish colors
                        • Keyboarding/typing
                        • Lifting
                        • Pulling/Pushing
                        • Repetitive Motions
                        • Standing
                        • Stooping/bending
                        • Twisting
                        • Walking
                        • Constantly Performed (67%-100%):
                          • Fingering/Touching
                          • Grasping
                          • Hearing
                          • Reaching
                          • Seeing/Visual
                          • Speaking/talking
                          • Job Hazards
                            • Not Related:
                              • Explosives (pressurized gas)
                              • Electrical Shock/Static
                              • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
                              • Rare (1-33%):
                                • Chemical agents (Toxic, Corrosive, Flammable, Latex)
                                • Mechanical moving parts/vibrations
                                • Occasionally (34%-66%):
                                  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
                                  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
                                  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
                                  • Essential Job Functions
                                    • Essential Functions I
                                      • Promotes positive relations when interacting with patients, visitors, families, physicians, customers, and co-workers.
                                        • Greets, smiles, and makes eye contact.
                                        • Introduces self by name.
                                        • Volunteers to help co-workers, and other employees.
                                        • Addresses patients, and others by surname.
                                        • Responds quickly to patients, and/or other peoples' needs.
                                        • Knows, and demonstrated 6 step customer complaint management process.
                                        • Identifies problems, and/ or customer concerns, and reports them promptly to clinic manager.
                                        • Follows the standards of timeliness, and office policies.
                                        • Practices excellent customer service skills.
                                        • Recall system, and filing system.
                                          • Maintains a recall system to retrieve computerized information, records, and code names in a notebook accessible to office personnel.
                                          • Maintains an up-to-date filing system for all correspondence, projects, and educational information.
                                          • Maintain copies of all patient information, and scans into electronic medical record.
                                          • Verifies insurance coverage in PayNav prior to patient's appointment.
                                          • Collects co-pay amounts, and posts in HealthPay 24.
                                          • Scans insurance cards, and verifies patient identification, including face photo.
                                          • Ensures all consent forms are signed (Consent to Treat, NEHII, HIPAA, etc.).
                                          • Enroll patients in the BestCare.org Patient Portal.
                                          • Collects initial data to prepare patients to see the physician.
                                            • Follows office practice protocols.
                                            • Makes appropriate appointments for patients in department, and other departments.
                                            • Communicates with physicians, and other staff regarding changes.
                                              • Follows the standards of timeliness, and office policies.
                                              • Receives incoming phone calls to the Clinic.
                                                • Must have excellent telephone etiquette.
                                                • Must be able to refer calls to the appropriate personnel, and be able to retrieve information for the caller.
                                                • Practices excellent customer service skills.
                                                  • Follows the practices, and policies of the Health System regarding customer service.
                                                  • Maintains confidentiality regarding patients, and their injuries/illnesses, and obtains appropriate releases.
                                                    • Follows Iowa Worker's Compensation guidelines, and hospital protocols regarding release of information.
                                                    • Charts appropriately, concisely, and as needed in the patient record, includes communication with employer.
                                                      • Follows standards of practice for charting, and documentation.
                                                      • Assists physicians with patient visits.
                                                        • Follows the principles of infection control, and minor surgery protocols.
                                                        • Follows the policies for office equipment sterilization, and infection control.
                                                        • Communicates with physicians, and other staff regarding changes.
                                                        • Transports patients, and assists with their needs in the department.
                                                        • Performs patient care skills - weight, blood pressure, pulse, oxygen, temperature.
                                                        • Maintains a list of all pending appointments for Radiation Oncology patients.
                                                        • Ensure all appropriate materials are sent to the pre-authorization team.
                                                        • Makes appropriate referrals to American Cancer Society (ACS), and Wings of Hope Cancer Support Center.
                                                        • Registers every new patient for an EMMI educational program, and follows up with patient to ensure completion.
                                                        • Identifies problems, and/or customer concerns, and reports them promptly to clinic manager.
                                                          • Follows the principles for prompt, and effective customer service practices.
                                                          • Essential Functions II
                                                            • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
                                                            • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.
                                                            • Other duties as assigned.

Keywords: Methodist Health System, Council Bluffs , Certified Medical Assistant, Healthcare , Council Bluffs, Iowa

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