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Patient Access Rep / Medical Receptionist - Council Bluffs (Full-Time)

Company: OrthoNebraska
Location: Council Bluffs
Posted on: January 4, 2022

Job Description:

OrthoNebraska is currently seeking a Patient Access Representative to join our team! This position assists our patients with check-in processes, medical record documentation, and insurance verification. This Patient Access Representative will provide coverage for our OrthoNebraska Clinic located in Council Bluffs. If you think this may be a fit for you, apply today! _____________________________________________________________________________________ Position Full-Time Shift Days FTE/Hours 1.0 FTE / 40 hours Schedule Monday - Friday: 8:00am - 5:00pm What you will do in this role:

  • Provide exceptional customer service through face to face and phone interactions
  • Accurately and efficiently register patients and verify insurance eligibility in a timely manner
  • Collect time of service and account balance payments from patients in a professional manner
  • Direct patients and guests to appropriate setting
  • Aid with internal and external incoming calls, and transfer to the appropriate departments
  • Utilize interpersonal skills with both internal and external customers in the daily performance of duties
  • Regularly attend and actively participate in meetings
  • Maintain confidentiality and demonstrate respect for patient rights What makes an ideal candidate:
    • High School diploma or equivalent required. Associate degree preferred.
    • Understanding of medical software, such as Cerner or Intergy, strongly preferred.
    • Customer service and computer experience.
    • Prior experience in a healthcare environment preferred.
    • Understanding the revenue cycle including insurance payers, billing, and collections is beneficial.
    • Ability to adapt to rapidly changing environments while meeting our customer's demands and deadlines.
    • Participation by all members to support the team environment.

Keywords: OrthoNebraska, Council Bluffs , Patient Access Rep / Medical Receptionist - Council Bluffs (Full-Time), Healthcare , Council Bluffs, Iowa

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