[Apply Now] Family Support and Visitation Specialist

Company: Optum
Location: Council Bluffs
Posted on: November 4, 2025

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Family Support and Visitation Specialist engages in coaching, role modeling, and teaching nurturing parenting practices during family visitations. Family Support and Visitation Specialist will also provide face-to-face assistance, coaching, teaching, and role modeling in the family home and community settings to prepare the natural family for reunification. Schedule: Up to 40 hours per week, scheduled based on client needs. Work may occur on any day of the week and possible evenings This is a hybrid work structure, with a mix of on-site field responsibilities and potential remote coordination. Candidates must be flexible to travel locally based on client needs. Field work is determined by client needs and may occur any day of the week, including weekends and evenings Location: Must be commutable distance to either: 1941 S 42Nd St, Suite 328, Omaha, NE (Primary Office) 230 East 22 Street. Suite 4, Fremont, NE 68025 Primary Responsibilities: - Attend and participate in team meetings - Complete required trainings as assigned by supervisor - Complete reporting requirements including documentation of each service provided, travel logs and monthly reports as requested by supervisor to ensure timely billing - Maintain a caseload of clients as agreed upon with supervisor - Provide written and/or oral communication with referral sources on a consistent basis - Monitor caseload authorizations and coordinate with case manager for necessary updates - Contacting assigned client within 24 hours of supervisor assignment - Scheduling sessions to meet the needs of the family/client - Complete documentation within 24 hours of service - Supervising parental and sibling interactions - Provide education and support to members and their families, who are justice or court involved, helping navigate the health care system for physical and behavioral health services - Participate in Interdisciplinary team meetings and reunification planning with justice facilities and provide information to assist with safe transitions of care - Providing resources to families. - Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) - More information can be downloaded at: http://uhg.hr/uhgbenefits You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in human services, social work, psychology, early childhood development or related field - 1 years of computer proficiency experience (including being able to work on multiple web browsers using dual monitors at the same time to include Microsoft Office) - 6 months of experience working with families involved in the justice or child welfare systems - 6 months of experience providing direct services in home or field-based environments - Ability to travel 75% of the time within Nebraska and Iowa and have reliable transportation, with a current and non-restricted s valid state driver's license and state-required insurance - Ability to work a flexible schedule to include evenings and weekends Up to 40 hours per week, based on client needs Preferred Qualifications: - 1 years of experience in the Human Services field - Experience in social services, child welfare or family support UnitedHealth Group is working to create the health care system for tomorrow - Knowledge of the needs of families who are involved in the child welfare or juvenile justices system Soft Skills - Strong oral and written communication skills - specifically telephone skills - Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work - Excellent customer service skills - Excellent interpersonal and problem-solving skills - Attention to detail, as observed in day-to-day work - Excellent time management and prioritization skills - Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn - Strong team player, initiative in achieving individual and team goals, and team building skills - Able to handle sensitive issues with members and providers in a confidential manner - Demonstrates initiative in achieving individual, team, and organizational goals and objectives - Creative problem-solving skills with the ability to use community and network resources to meet members' needs - Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. RPO, RED

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