Housekeeping Lead - Hilton Garden Inn

Company: Caesars Entertainment
Location: Council Bluffs
Posted on: December 4, 2019

Job Description:

Housekeeping Lead - Hilton Garden Inn *******R JOB SUMMARY The Hotel Inspector coordinates and inspects hotel rooms and the performance of the housekeeping staff in order to ensure high quality results for our guests. They also maintain clear communication between the Supervisor, Status Board Clerk, Housepersons, and Guest Room Attendants. ESSENTIAL DUTIES AND RESPONSIBILITIES Monitors job performance daily, executes and issues room inspection and area inspection feedback to Guest Room Attendants and Housepersons. Coordinates daily room schedules and ensures rooms are updated on a timely basis. Provides updates to and from Status Board Clerk. Expedites and oversees Seven Star and Diamond Rooms as well as special requests from the Front Desk. Directs Housepersons including assignment of rooms. Accurately tracks vacant rooms, completed rooms and no services rooms. Checks discrepancies in Lodging Management System. Provides counseling and supports team members in meeting their responsibilities and becoming part of the team. Ensures all team members follow hotel policies and procedures. Motivates employees to provide superior customer service to our guests. Greets all guests throughout shift in an upbeat and positive manner. Ensures that linen and supplies are tracked and accounted for daily. Follows all necessary safety procedures including Blood Borne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling. Adheres to departmental and company policies. Performs all other related and compatible duties as assigned. QUALIFICATIONS Individual must be highly motivated and self-directed with a minimum of one year hotel/housekeeping operations. Must be able to work any day of the week and any shift. Listens and responds to visual and aural cues. Maintains positive communication with co-workers on all levels and works as a team. Strong interpersonal communication and customer service skills. Must be fluent and literate in English. Bilingual a plus. Computer software knowledge to include Word, Excel, and Lodging Management Systems is preferred. Must demonstrate the ability to calmly handle stressful situations. Must present a well-groomed appearance. Must be physically mobile with reasonable accommodations, including the ability carry up to 75 pounds, and push/pull up to 750 pounds. Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area. Must be able to stand and walk for entire shift. Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level. Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level. Ability to use chemicals without any adverse reactions. Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, radio, phone, computer, copy machine, mop and broom. Iowa-Council Bluffs-Horseshoe Council Bluffs Regular

Keywords: Caesars Entertainment, Council Bluffs , Housekeeping Lead - Hilton Garden Inn, Hospitality & Tourism , Council Bluffs, Iowa