Executive Casino Host
Company: Ameristar Casino Council Bluffs
Location: Council Bluffs
Posted on: February 19, 2021
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Job Description:
Don't just work. Work Happy. A career in gaming? At Ameristar
Council Bluffs Casino Hotel, we think youll enjoy an exciting
industry, fast paced days and nights, diverse, enthusiastic
co-workers, unlimited growth and support from one of the leaders in
the industry.An individual could be successful if they possess the
following. - Resolves ViP guest opportunities, conflicts, and
complaints on behalf of the company in a fair and equitable manner.
- Develops relationships with ViP players to grow ViP player base
and increase company revenues by assuring customer retention and
repeat business. - Attracts and manages ViP customers through
weekly telemarketing and in-person contact on the casino floor.
Exercises discretion to provide ViP guests with hospitality
arrangements, including rooms, food, and beverages; assists with
special requests. - Devotes significant time to being visible and
available on the casino floor in order to meet and greet ViP guests
during individual visits, as well as during special events. -
Highly knowledgeable of Credit procedures, if applicable.
Encourages the use of Credit and may extend lines of Credit when
appropriate and permissible by state regulatory law. - Makes
decisions regarding valuable complimentaries based on a
consideration of recorded play, earned points, comp availability,
and customer profitability. - Utilizes telemarketing,
correspondence, referrals, email, and events to solicit high-value
players and grow existing business. - Achieves departmental sales
and growth goals. - Develops in-house invitation lists for special
events and other significant hosting events. - Enthusiastically
supports, actively promotes, and demonstrates superior customer
service in accordance with department and company standards and
programs. - Assists in planning and executing special events and
programs to stimulate revenue growth, improve operational costs,
and enhance customer service levels. - Utilizes Salesforce (CMS)
tracking for all player contacts, profile preferences, and tasks.
Completes all Salesforce task requirements in a timely manner;
reviews all monthly metrics with manager and sets quarterly goals.
- Develops and maintains technical skills to maximize use of patron
data systems. - Establishes a direct line of communication with all
service departments for the purpose of caring for high-value
players. - Monitors patron activity and profitability of all
assigned ViP players. - Maintains the confidentiality of player
information including but not limited to personal information such
as name, address, contact information, level of play, wins, losses,
number of visits, etc. - Provides assistance at special events as
needed. - Exhibits a friendly, helpful, and courteous manner when
dealing with customers of fellow hosts. - Provides professional
representation on behalf of the company at internal and external
meetings and events. - Ensures interactions with internal and
external guests follow the guidelines of the customer service
program. - Adheres to all Corporate and local policies, procedures,
and operating guidelines. - Responsible for ensuring regulatory
compliance within area of authority and reporting potential issues
to management. - Maintains strict confidentiality in all company
matters. - Bachelor's degree (B.A./B.S.) from four-year college or
university; or minimum of five (5) years of customer service
experience and/or training; or equivalent combination of education
and experience. - Must have a minimum of one (1) year of Casino
Guest Service experience, including but not limited to Player
Development, Slots, or Table Games. - One (1) year of hosting
experience with adequate customer following preferred. - Must have
exceptional customer service and interpersonal skills. - Must have
excellent written and verbal communication skills; must be fluent
and literate in English. - Must have intermediate computer
knowledge with proficiency in Microsoft Office applications (Word,
Excel, and Outlook); Salesforce (CMS) and ACSC experience
preferred. - Ability to add, subtract, multiply, and divide in all
units of measure, using whole numbers, common fractions, and
decimals. Ability to compute rate, ratio, and percent and to draw
and interpret bar graphs. - Ability to effectively present
information and respond to questions from groups of managers,
clients, customers, and the general public. - Must have the ability
to interact with guests, staff, and colleagues and resolve problems
and conflicts in a diplomatic and tactful manner. - Must be able to
maintain confidentiality and a high level of professionalism at all
times. - Must have the ability to write reports and business
correspondence. - Ability to work collaboratively and communicate
effectively with team members at all levels of the organization. -
Must have the ability to identify problems, collect and analyze
data, and draw valid conclusions. - Ability to maintain a high
level of energy and take a proactive and strategic approach to
dealing with issues. Whether you prefer being at the center of it
all or working behind the scenes, there's a role for you at Penn
National Gaming. We are a growing company but as big as we are, we
still feel like family. The areas of career opportunity with Penn
are ideal for just about any skill set. Our company wide commitment
to making sure our guests smile as much as we do means you'll enjoy
a fun working environment anywhere within the organization.Equal
Opportunity Employer Not ready to apply? Connect with us for
general consideration.
Keywords: Ameristar Casino Council Bluffs, Council Bluffs , Executive Casino Host, Hospitality & Tourism , Council Bluffs, Iowa
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