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Customer Service Rep $14 per hour - CEC Omaha - (21031349)

Company: Marriott International, Inc.
Location: Council Bluffs
Posted on: April 28, 2021

Job Description:

Live Fully at Marriott International #1 Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. CEC Omaha located at 1818 North 90th Street, Omaha, NE, 68114 is hiring a Customer Service Rep $14 per hour. Responsibilities include: Class Start Date: 5/10/2021 Training Class Schedule: This class will be held from 1:30pm to 10pm or 3:30pm to 12am. Anticipated Shift After Completion of Training: 5:30pm to 2am. Compensation includes paid training, competitive salary, incentives (payout range between 5%-15%), and shift differentials of 75 cents or more where applicable. We also offer a competitive benefit package including medical, dental, vision, 401(k), TRAVEL DISCOUNTS and more. If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com/ . JOB SUMMARY Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the worlds favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties. Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Apply now at https://jobs.marriott.com/corporate/jobs/21031349?lang=en-US Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc. and Great Places to Work Institute, among others. Chat, engage and follow us on social media. - Facebook - Twitter - LinkedIn - Instagram Visit marriott.com/careers to learn more about our workplace culture and career opportunities. . Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Apply Share Job Check out pictures from associates at this location, and some videos too!

Keywords: Marriott International, Inc., Council Bluffs , Customer Service Rep $14 per hour - CEC Omaha - (21031349), Hospitality & Tourism , Council Bluffs, Iowa

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