Assistant General Manager - Bonus Eligible - Courtyard Omaha Downtown/Old Market Area - (21121903)
Company: Marriott International, Inc.
Location: Council Bluffs
Posted on: January 10, 2022
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Courtyard Omaha Downtown/Old Market Area located at 101 South 10th
Street, Omaha, NE is hiring a Assistant General Manager - Bonus
Responsible for supporting all aspects of the operation including
guest and employee satisfaction, human resources, financial
performance, sales and revenue generation and delivering a return
on investment. Assists the General Manager in leading the team in
the development and implementation of property-wide strategies.
Verifies the implementation of the brand service strategy and brand
initiatives with the objective of meeting or exceeding guest
expectations. Builds relationships with key customers and is
involved in the sales process.
Education and Experience
High school diploma or GED; 4 years experience in the guest
services, front desk, housekeeping, or related professional
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the guest services, front desk, housekeeping,
or related professional area.
CORE WORK ACTIVITIES
Assisting the Operational and Financial Management of the
Verifies that all brand standards are being maintained in each area
of the property.
Verifies that all team members meet or exceed all brand
Manages the operation of the all property departments.
Promotes both Guarantee of Fair Treatment and Open Door
Verifies that a viable key control program is in place.
Maintains current licenses and permits as prescribed by local,
state and federal agencies.
Provides a safe working environment in compliance with
Manages all finance and accounting functions, including, but not
limited to, accounts payable, accounts receivable, petty cash,
payroll and ordering procedures, end of period, banking procedures
Review financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program
Complies with all corporate accounting procedures.
Performs required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
Stays readily available/approachable for all employees.
Extends professionalism and courtesy to employees at all times.
Leads by example demonstrating self-confidence, energy and
Assists/teaches team managers scheduling (using Scheduling Tool)
against guest and hours/occupied room goals. Makes sure that
staffing levels are appropriate to exceed guest expectations.
Sets clear performance expectations with the General Manager.
Assists team supervisors with constructive coaching and
Solicits feedback for continuous improvement.
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest and employee related
Provides excellent customer service by being readily
available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests ever-changing needs and
expectations, and how to exceed them.
Conducting Human Resource Activities
Verifies that orientations for new team members are thorough and
completed in a timely fashion.
Takes proactive approaches when dealing with employee concerns.
Verifies that property hiring practices comply with I-9, and EEO
requirements and strives for a culturally diverse work place.
Performs other duties as assigned and needed.
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Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Council Bluffs , Assistant General Manager - Bonus Eligible - Courtyard Omaha Downtown/Old Market Area - (21121903), Hospitality & Tourism , Council Bluffs, Iowa
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