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Hotel Front Front Desk

Company: Ameristar Casino Hotel Council Bluffs
Location: Council Bluffs
Posted on: January 15, 2022

Job Description:

Overview:

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Don't just work. Work Happy.

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A career in gaming? At Ameristar Council Bluffs Casino Hotel, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include:
Up to $1500 Sign On Bonus

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- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - if assigned to "grave shift," performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to department policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks. - Ensures that rooms are clean prior to issuing keys. - Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change. - Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests' problems/concerns are resolved in a prompt, courteous, and efficient manner. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

Qualifications:
- High School Diploma or equivalent required. - Prior hospitality or Front Desk experience preferred. - Strong computer skills with proficiency in Microsoft Office applications preferred. - Ability to maintain a high level of confidentiality and professionalism. - Must possess excellent interpersonal skills. - Must have good oral and written communication skills; must be fluent and literate in English. - Must have basic math and money handling skills. - Ability to provide excellent customer service. - Must have ability to work efficiently in a team-oriented environment. - Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. - Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Something to leave you with:
Whether you prefer being at the center of it all or working behind the scenes, there's a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. - The areas of career opportunity with Penn are ideal for just about any skill set. - Our company wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

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Starting Salary:
Starting at up to $15.00 per hour

Keywords: Ameristar Casino Hotel Council Bluffs, Council Bluffs , Hotel Front Front Desk, Hospitality & Tourism , Council Bluffs, Iowa

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