Casino Services Dual Rate (Horseshoe)

Company: Caesars Entertainment
Location: Council Bluffs
Posted on: August 6, 2022

Job Description:

Make sure to ask about our hiring bonus during the HR interview process. Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. JOB SUMMARY:

• Supports team member development with training programs, established methods, procedures and guidelines, and high quality service.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Performs slot attendant, beverage server, bartender or bar back job responsibilities throughout shift as applicable.
• Familiarization with all Caesars Brand programs and systems.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned. EDUCATION and/or EXPERIENCE:
  • The ideal candidate will possess the following qualities:
  • A bachelors degree or previous supervisory/leadership experience preferred
  • Experience working with the public in a direct customer contact position
  • 2 years of experience in slot or beverage operations preferred. QUALIFICATIONS:
    • Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
    • Excellent interpersonal skills and organizational ability.
    • Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
    • Ability to prioritize multiple projects and meet strict deadlines.
    • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
    • Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
    • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
    • Must be able to listen and respond to visual and aural cues.
    • Excellent customer relations skills. WORK ENVIRONMENT:
      • Must be able to work in a fast paced environment.
      • Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
      • Must be flexible with schedule, including nights, weekends, and holidays as required. ABOUT US Harrahs Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainments expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the companys Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.
        
        As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Keywords: Caesars Entertainment, Council Bluffs , Casino Services Dual Rate (Horseshoe), Hospitality & Tourism , Council Bluffs, Iowa