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Casino Marketing Manager (Council Bluffs, IA Properties)

Company: Caesars Entertainment
Location: Council Bluffs
Posted on: September 14, 2022

Job Description:

ABOUT US: Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment. Salaried Team Members can enroll in medical, dental and vision benefits at day one of employment. They are also able to enjoy Flexible Time Off at day one of employment. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. KEY JOB FUNCTIONS :

  • Personally develops and maintains excellent relationships with VIP players while creating a differentiated service experience through management of the AD team.
  • Tracks, evaluates, and holds accountable the performance of Executive Hosts including all Bright Spots metrics and overall service.
  • Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
  • Assists in coordination of all host functions both on and off property including communication between the Casino Sales Team in Las Vegas, property AD Team, Food and Beverage Team, and all other departments to produce positive results.
  • Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
  • Develops good working relationships and maintains effective communication with other departments to secure and maintain their cooperation for assistance with promotions and events.
  • Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours.
  • Develop and maintain aggressive prospecting effort for new business in all areas of NCM.
  • Responsible for targeting, developing, and assessing new business relationships within the NCM Corporate Network to effectively meet required sales benchmarks.
  • Actively participates in telephone solicitation and coordinates personalized direct mailings for authorized reps and cities.
  • Uses the company transportation resources to transport VIP guests to the property. Chartered aircraft, commercial airfare blocks, and motor coaches.
  • Works with Promotions, Advertising, Entertainment, Sales, and Operations Departments and all internal departments, vendors, agencies and employees for the development, implementation and analysis of incoming partnerships and sponsorships to directly reduce costs, drive revenue and add value to the property programming.
  • Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
  • Must make sound comping decisions including room, food and airfare arrangements.
  • Responsible for financial results that meet or exceed budget expectations for revenue generation and cost control.
  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
  • Presents oneself as a credit to the Company and encourages others to do the same.
  • Performs all other related and compatible duties as assigned. QUALIFICATIONS:
    • Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
    • Excellent interpersonal skills and organizational ability.
    • Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
    • Knowledge of player tracking systems (CMS/WINet/SMART and other databases)
    • Ability to prioritize multiple projects and meet strict deadlines.
    • Ability to understand and analyze Budget & P&L Statements.
    • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
    • Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
    • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. EDUCATION and/or EXPERIENCE:
      • High school diploma or equivalent required, college degree in Marketing or related field preferred.
      • 2 years progressively more challenging role in casino marketing/player development or operations with lead or supervisory experience preferred WORK ENVIRONMENT :
        • Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
        • Must be able to work in a fast paced environment
        • Must be flexible with schedule, including nights, weekends, and holidays as required. Will be subject to call 24 hours in case of emergency or facility need. ABOUT US Harrahs Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainments expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the companys Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

          As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Keywords: Caesars Entertainment, Council Bluffs , Casino Marketing Manager (Council Bluffs, IA Properties), Hospitality & Tourism , Council Bluffs, Iowa

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