Shift Leader

Company: Village Inn
Location: Council Bluffs
Posted on: January 18, 2023

Job Description:

Essential Functions

--- Increases guest counts and sales by developing guest loyalty through quality of operation, personalized guest attention and team member development.

--- Aligns focus with management to ensure maximum profitability through daily operation of the restaurant.

--- Demonstrates a passion to serve by always wearing in a pressed shirt, clean pants, slip resistant shoes and name tag.

--- Leads team members in a professional manner monitoring for safety, sanitation and cleanliness.

--- Follows labor standards by running breaks and effectively managing team member hours to the needs of the business.

--- Promptly notifies restaurant management of any employee relations or equipment repair issues.

--- Assists management with receiving and storing of food items and supplies.

--- Handles guest complaints appropriately, politely and efficiently. Follows the procedures for complaint handling.

--- Demonstrates respect for each individual by always communicating courteously and respectfully with management team, co-workers and guests and setting positive environment during both peak and non-peak hours.

--- Completes opening and/or closing duties.

--- Conducts daily checklist and uses AM/PM planner on each shift.

--- Prepares and maintains specific reports, records, and schedules as requested by restaurant management.

--- Helps with coordination and implementation of company and in-restaurant promotions, new products and point of sales materials.

--- Complies with state, federal and local laws along with specific company policies and procedures.

--- Works with other team members interested in becoming certified trainers to ensure helpful information and instruction received.

--- Exhibits integrity in all actions by strictly following company cash handling policies and procedures and ensuring secure transportation of bank deposits as required based on management staffing needs.

Qualified Requirements

Must be 18 years or older for our family dining restaurants and 21 years or older in our casual dining restaurants and have successfully completed mandatory background check for the specific Shift Leader position.

Certifications or Licenses

--- Valid driver's license and car insurance.

--- Current Certified Trainer status through ABRH Training Program preferred.

--- Serve Safe Food Certifications required.

Skills and Knowledge

To perform the job successfully, an individual should demonstrate the following competencies:

--- Must be able to work in a team environment and set the example for professional communication with other team members.

--- Must be able to use a computer for time keeping and cash handling purposes.

--- Ability to communicate the English language clearly, simply and accurately through both proper written and verbal skills.

--- Strong organization, problem solving, math, analytical thinking, time management and team building skills.

--- Ability to ensure guest needs met in a timely and quality manner while following company procedures.

Education and Experience

--- Successful completion of required training and on-the-job checklists and required quizzes including annual re-certification.

--- High School diploma or GED required, some advanced studies preferred.

--- Minimum of one year prior restaurant experience is required.

Americans with Disability Specifications

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. When performing the duties of this job, the employee is frequently required to sit; occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to travel both within the State of Colorado and other locations within the United States to attend business meetings or conferences.

--- Work Environment - Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

--- The noise level in the work environment is moderate.

Keywords: Village Inn, Council Bluffs , Shift Leader, Hospitality & Tourism , Council Bluffs, Iowa