Company: Village Inn
Location: Council Bluffs
Posted on: January 18, 2023
--- Increases guest counts and sales by developing guest loyalty
through quality of operation, personalized guest attention and team
--- Aligns focus with management to ensure maximum profitability
through daily operation of the restaurant.
--- Demonstrates a passion to serve by always wearing in a pressed
shirt, clean pants, slip resistant shoes and name tag.
--- Leads team members in a professional manner monitoring for
safety, sanitation and cleanliness.
--- Follows labor standards by running breaks and effectively
managing team member hours to the needs of the business.
--- Promptly notifies restaurant management of any employee
relations or equipment repair issues.
--- Assists management with receiving and storing of food items and
--- Handles guest complaints appropriately, politely and
efficiently. Follows the procedures for complaint handling.
--- Demonstrates respect for each individual by always
communicating courteously and respectfully with management team,
co-workers and guests and setting positive environment during both
peak and non-peak hours.
--- Completes opening and/or closing duties.
--- Conducts daily checklist and uses AM/PM planner on each
--- Prepares and maintains specific reports, records, and schedules
as requested by restaurant management.
--- Helps with coordination and implementation of company and
in-restaurant promotions, new products and point of sales
--- Complies with state, federal and local laws along with specific
company policies and procedures.
--- Works with other team members interested in becoming certified
trainers to ensure helpful information and instruction
--- Exhibits integrity in all actions by strictly following company
cash handling policies and procedures and ensuring secure
transportation of bank deposits as required based on management
Must be 18 years or older for our family dining restaurants and 21
years or older in our casual dining restaurants and have
successfully completed mandatory background check for the specific
Shift Leader position.
Certifications or Licenses
--- Valid driver's license and car insurance.
--- Current Certified Trainer status through ABRH Training Program
--- Serve Safe Food Certifications required.
Skills and Knowledge
To perform the job successfully, an individual should demonstrate
the following competencies:
--- Must be able to work in a team environment and set the example
for professional communication with other team members.
--- Must be able to use a computer for time keeping and cash
--- Ability to communicate the English language clearly, simply and
accurately through both proper written and verbal skills.
--- Strong organization, problem solving, math, analytical
thinking, time management and team building skills.
--- Ability to ensure guest needs met in a timely and quality
manner while following company procedures.
Education and Experience
--- Successful completion of required training and on-the-job
checklists and required quizzes including annual
--- High School diploma or GED required, some advanced studies
--- Minimum of one year prior restaurant experience is
Americans with Disability Specifications
Physical Demands - The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential duties. When performing the
duties of this job, the employee is frequently required to sit;
occasionally required to stand; walk; use hands to finger, handle,
or feel objects, tools or controls; reach with hands and arms;
climb stairs and ladders; balance; stoop, kneel, crouch or crawl;
talk and hear. The employee must occasionally lift and/or move
objects up to 25 pounds. Specific vision abilities required by the
job include close vision, distance vision, color vision, peripheral
vision, depth perception, and the ability to adjust focus. The
employee may be required to travel both within the State of
Colorado and other locations within the United States to attend
business meetings or conferences.
--- Work Environment - Work environment characteristics described
here are representative of those that must be met by an employee to
successfully perform the essential function of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
--- The noise level in the work environment is moderate.
Keywords: Village Inn, Council Bluffs , Shift Leader, Hospitality & Tourism , Council Bluffs, Iowa
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