Assistant Manager
Company: U.S. Cellular
Location: Council Bluffs
Posted on: January 24, 2023
Job Description:
Support store leadership with achieving sales targets and goals
by driving sales and business results through a premium guest
experience and efficient execution of store operations. Accountable
for participating in all activities required to attain store
objectives including sales attainment, delivery of customer service
goals, meeting operational obligations, merchandise presentation,
and inventory control program success. Drive operational
efficiencies while maximizing overall customer satisfaction.
Sales / Service
- Assist management on change efforts related to product and
service knowledge and sales behaviors for associates.
- Identify issues, builds action plans, and seeks opportunities
to grow the business and increase customer satisfaction.
- Promote and foster a customer focused environment that ensures
outstanding service.
- Provide customer relations by engaging with customers, ensuring
customer needs are being met transitioning customer interactions to
sales associates, and providing general support of the sales
team.
- Ensure a positive shopping experience for all customers,
addressing and resolving concerns, and soliciting customer
feedback, and satisfying customer requests.
- Provide coaching on sales, product, and customer training in
ensuring the highest level of customer service and sales.
- Provide outstanding customer service experiences by embracing
company values, offering product and service offerings, and
offering knowledge to provide the highest level of care to
customers.
- Floor management to ensure store associates are delivering an
exceptional customer service experience, building relationships and
delivering on customer service and sales goals.
Operations
- Completes all operational functions according to company
guidelines, including but not limited to the following:
- Works under the direction of the Store Manager to:
- Complete store scheduling for front line sales team.
- Ensure training goals and objectives are met for newly-hired
associates.
- Provide subject matter expertise on all store functions,
including products, pricing plans, promotions, and service
features, as well as those of competitors.
- Provide feedback in operational needs to enable continuous
improvement and supports associate training in operational-focus
areas.
- Support the implementation and maintenance of store processes
to efficiently and effectively operate the store in identifying
continuous improvement opportunities.
- Partner with store leadership to ensure that all merchandising
and operational directives are completed timely and
accurately.
- Adhere to all policies and procedures with a focus on loss
prevention and operational excellence.
- Support visual merchandising directives within the store and
maintain visual standards and brand expectations.
- Collaborate with other U.S. Cellular business functions in
various retail store initiatives and projects.
- Assist with completing operational responsibilities including
store scheduling, training goals, cash administration, achieving
shrink goals, monitoring inventories, and store maintenance and
upkeep.
General
- Complies with company policies, procedures, and participates in
required training.
- Update management team concerning all aspects of sales, store
traffic, customer experiences/feedback, and associate
training/performance.
- Develop and maintain strong relationships with fellow store
associates to build a culture of success.
- Performs other duties as assigned.
Keywords: U.S. Cellular, Council Bluffs , Assistant Manager, Hospitality & Tourism , Council Bluffs, Iowa
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