CouncilBluffsRecruiter
the smart solution for Council Bluffs jobs

Customer Service Associate

Company: MetLife
Location: Council Bluffs
Posted on: January 8, 2019

Job Description:

Job Location: Omaha, NE START DATE: February 11, 2019 Role Value Proposition: As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the country's number one underwriter of employer-sponsored programs, insuring over one million automobiles and homes in the US through group plans. We are also the largest providers of personal lines, auto, homeowners and related insurance. How do we do it? The associates, of course We are actively hiring Customer Service Representatives for our Global Customer Solutions (GCS) team As a Customer Service Rep, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. In return, we will provide the following to enhance your success and engagement from day one and throughout your career Participation in our comprehensive benefits package which consists of medical, dental & life insurance, retirement plans, paid holidays, vacation time and a variety of programs designed to strengthen and reward your performance. Who is Global Customer Solutions (GCS)? Global Customer Solutions (GCS) is MetLife's Contact Center organization. We provide support of key insurance and protection products within the Americas business. The team covers MetLife products, both for individual and employer groups, including Property & Casualty, Dental, Annuities, Life, Disability, Critical and Long-Term Care, and more. The team provides world-class Customer Service and Sales support to customers via phone and email. They are committed to making a difference through every customer experience. Key Responsibilities: Respond to customer requests via telephone or email, providing excellent service to MetLife's customers who have insurance or other financial service products or benefit plans. Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy. Support special product and/or service campaigns as needed, or if solicited by the customer. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. Essential Business Experience and Technical Skills: Required: High School Diploma Min 1 year's customer service experience An ability to work during the hours of operation of 7 AM to 10 PM CT Monday - Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs. Ability to navigate computerized data entry system or other relevant applications Preferred: Prior Call Center or Customer Service Representative experience is highly preferred. Some college experience or a trade or professional certification. Insurance or Financial Services industry experience. A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions. A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills. Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife. Note: The February 11th, 2019 is the expected start date and may change based on business needs. Keyword Search: Customer service, Customer service representative, Call center, Call center representative, Hiring immediately Salary Grade 04M Travel Negligible Business Category Customer Service Number of Openings Multiple Contact Information Vicki Westcott

Keywords: MetLife, Council Bluffs , Customer Service Associate, Hospitality & Tourism , Council Bluffs, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Inbound Customer Service Agent
Description: We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customer 039 s product questions, promote
Company: Mommy Jobs Online
Location: Council Bluffs
Posted on: 01/24/2019

PM Kitchen Helper
Description: Overview br Are you looking to grow your culinary experience in an encouraging team environment Are you a diligent team member who will do what it takes to help the team be successful Would you love (more...)
Company: Resort Lifestyle Communities
Location: Omaha
Posted on: 01/24/2019

Grocery Delivery Driver (Car Required) - Lincoln
Description: Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a 800B retail market, and redefining how people shop for groceries. In a few short years we've launched (more...)
Company: Instacart
Location: Lincoln
Posted on: 01/24/2019


92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Lincoln
Posted on: 01/24/2019

Concierge (2nd Shift) at Walnut Grove
Description: Shift Days: Thursday-Monday Shift Hours: 200pm to 1000pm Location: US-NE-Omaha Type: Hourly Full-Time Overview Are you a people-focused individual who would love making a difference in the lives of seniors (more...)
Company: Resort Lifestyle Communities
Location: Omaha
Posted on: 01/24/2019

At home Customer Service Jobs Starting TODAY !!!
Description: Be part of a Health and Dental Benefits Discount company and assist people to save on their Healthcare
Company: Ameriplan
Location: Council Bluffs
Posted on: 01/24/2019

Part-Time Merchandiser
Description: SPAR Business Services, Inc. is looking for merchandisers with experience SPAR Business Services, Inc. is looking for Independent Contracting merchandisers to provide monthly service for
Company: SPAR Administrative Services, Inc
Location: Sioux City
Posted on: 01/24/2019

Delivery Driver- 601211
Description: Delivery Driver br br Panera is seeking Delivery Drivers to be the driving force behind our new delivery program. Delivering for Panera is a great way to earn extra income on a flexible schedule. (more...)
Company: Panera Bread Company
Location: Omaha
Posted on: 01/24/2019

Line Cook
Description: Job OverviewDo you have a passion for food and a craft for cooking As a Line Cook at Red Lobster, your execution of our delicious recipes will contribute to the extraordinary dining experience that keep (more...)
Company: Red Lobster
Location: Council Bluffs
Posted on: 01/24/2019

Customer Service PT/FT From Home
Description: Are you looking to embark on a new career We have two open positions available. We are seeking multi talented, driven individuals
Company: Professional Career Advantage
Location: Omaha
Posted on: 01/24/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Council Bluffs RSS job feeds