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Hotel Manager at Hilton Garden Inn

Company: Caesars Entertainment
Location: Council Bluffs
Posted on: July 13, 2019

Job Description:

Hotel Manager at Hilton Garden Inn ******O9 JOB SUMMARY: Acts as the General Manager of the Hilton Garden Inn Hotel at Horseshoe Casino Council Bluffs, involved with all aspects of daily operations of the hotel, accounts receivables, billing, budget, financials, controls expenditures, sales and profit, recruiting, motivating, meets and greets guests, takes care of guests complaints, comments while addressing problems and troubleshooting, monitors events and conferences, supervises renovations and furnishing, works with contractors and suppliers, ensures proper safety and licensing compliances, and other statutory regulations. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Front Desk, Transportation, Housekeeping, EVS, and Laundry Services. KEY JOB FUNCTIONS: Ensures the hotel meets Hilton operation brand standards. Ensures consistent, high-quality service standards are maintained. Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours. Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation. Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, and planning. Instructs assigned personnel as to the safety policies and procedures and reports all safety hazards are eliminated. Insures all personnel are trained on OSHA regulations. Performs all other related and compatible duties as assigned. Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same. EDUCATION and/or EXPERIENCE: Business or Hospitality related degree is desired. Three to five years previous supervisory or management experience, Hilton brand experience preferred. Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred. QUALIFICATIONS: Must possess excellent communication skills, particularly those skills needed to resolve complaints from dissatisfied and upset guests and to effectively lead, motivate and develop a diverse workforce. Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Must be able to manage multiple objectives and tasks simultaneously, and continually assess and re-set priorities. Ability to prepare, comprehend, and analyze Budget and P & L Statements. Proven managerial and critical thinking skills required. Must possess excellent customer service and employee relations skills. Must be able to get along with co-workers and work well as an inspirational team leader. Ability to think independently in making decisions to maximize customer service experience and program profitability. Ability to effectively manage time and perform multiple tasks simultaneously. Must be a self starter and motivator and capable of working at times without constant direction. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Must present a well-groomed, professional appearance. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT: Must be able to work in a fast paced environment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required. Will be subject to call 24 hours in case of emergency or facility need. Must be able to listen and respond to visual and aural cues. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push and pull 50 pounds, carry and lift up to 80 lbs., and the ability to reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to stand and walk for entire shift and mobility to move easily around entire property. Iowa-Council Bluffs-Horseshoe Council Bluffs Regular

Keywords: Caesars Entertainment, Council Bluffs , Hotel Manager at Hilton Garden Inn, Hospitality & Tourism , Council Bluffs, Iowa

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