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Hotel Services Supervisor - Hilton Garden Inn

Company: Caesars Entertainment
Location: Council Bluffs
Posted on: August 14, 2019

Job Description:

Hotel Services Supervisor - Hilton Garden Inn ******G4 Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now operates casinos on four continents. The company's resorts operate primarily under the Harrah's, Caesars, and Horseshoe brand names. Caesars also owns the World Series of Poker and the London Clubs International family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars is committed to environmental sustainability and energy conservation and recognizes the importance of being a responsible steward of the environment. Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission We inspire grown-ups to play fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Job Description: - Responsible for supervising the Front Services area including valet parking, bell desk, transportation, and gift shop at Harrah's. - Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication. - Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations. - Provides direction and support for all staff members to achieve department goals and objectives. - Ensures all Front Services employees are well trained with an emphasis on detail to provide service levels consistent with the service with passion behaviors. - Coordinates cross-training efforts between all Front Services positions. - Ensures that all Front Services staff behavior and appearance are in compliance with established policies. - Helps to maintain and enhance a safe, secure and comfortable environment for guests and employees. - Supervises the day to day activity of the Front Services function through customer contact and supervision of employees ensuring 100% guest satisfaction. - Ensures guest problems/complaints are handled in an effective, courteous manner. - Maintains knowledge of hotel, community and special events in order to accurately provide guests with needed information. Qualifications: - Business or Hospitality related degree is preferred. - one to two years previous supervisory or management experience in a hotel environment preferred. - Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred. Caesars Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Iowa-Council Bluffs-Horseshoe Council Bluffs Regular

Keywords: Caesars Entertainment, Council Bluffs , Hotel Services Supervisor - Hilton Garden Inn, Hospitality & Tourism , Council Bluffs, Iowa

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