Customer Service Rep $15 HR Plus Incentives - Reservation Center (21102252)
Company: Marriott International
Location: Council Bluffs
Posted on: November 22, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
CEC Omaha located at 1818 North 90th Street, Omaha, NE, 68114 is
hiring a Customer Service Rep $15 HR Plus Incentives.
Serve guests from around the world as they embark on their travel
journey. Create an effortless experience and build raving brand
fans by answering questions about property facilities, services,
and room accommodations to support our overall vision to be the
worlds favorite travel company. Handle incoming contacts for a
variety of Marriott brands and assist customers with their booking
needs or questions through preferred channels including voice,
email, and chat. Responsibilities include processing reservation
requests and support of basic loyalty and customer care requests.
This role will identify guest reservation needs and follow sales
techniques to maximize revenue. Ensure compliance with policies and
procedures for special booking rules and requests, loyalty
guidelines and case management. Provide customer support through
assistance and guidance in issue resolution, and an open
communication with Marriott properties, related company contacts,
and third parties.
Follow all company policies and procedures; ensure personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets; protect the
privacy and security of guests and coworkers. Welcome and
acknowledge all guests according to company standards; anticipate
and address guests service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with
others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Apply now at
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others.
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culture and career opportunities.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Council Bluffs , Customer Service Rep $15 HR Plus Incentives - Reservation Center (21102252), Human Resources , Council Bluffs, Iowa
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