Front Desk & PBX Clerk
Company: Ameristar Casino Council Bluffs
Location: Council Bluffs
Posted on: February 19, 2021
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Job Description:
Don't just work. Work Happy. A career in gaming? At Ameristar
Council Bluffs Casino Hotel, we think youll enjoy an exciting
industry, fast paced days and nights, diverse, enthusiastic
co-workers, unlimited growth and support from one of the leaders in
the industry.An individual could be successful if they possess the
following. - Provides friendly and efficient service to guests
during check in/check out procedures. - Makes and confirms
reservations and assists guests with problems or questions. -
Obtains information necessary to guarantee rooms (e.g.
identification, Credit card verification, etc.). - Performs Front
Desk, Call Center, and other hotel-related duties when necessary. -
Keeps Hotel Services Supervisor informed of any problems. - if
assigned to --grave shift,-- performs Night Audit duties and
completes Flash Report in a correct and timely manner. - Answers
all reservation inquiries according to established guidelines,
including assisting guests warranting complimentary accommodations.
- Maximizes resort revenues by selling reservations based on
predetermined rate strategies. - Accurately enters all reservations
into the computer system according to department policy and
procedure. - Provides information to guests regarding local
services and events. - Assists the Player Development team with all
reservations and requests. - Performs group block management,
including the entering of room lists, inventory control,
coordination of casino reservations, checking resort room arrivals,
and maintaining a professional relationship with all departments
associated with the resort. - Verifies duties and examines work for
accuracy, neatness, and adherence to established policies and
procedures. - Remains current on all casino activities and assists
guests with all inquiries. - Answers phone and assists with
clerical tasks. - Ensures that rooms are clean prior to issuing
keys. - Receives cash, checks, Credit cards and comps in payment,
obtaining proper approval and authorization. - Maintains an
operating bank, renders bills, and issues change. - Ensures the
timely delivery of all messages, mail and packages left for guests
and departments within the Hotel/Casino. - Responsible for the
control of safe deposit transactions. - Works closely with the
Executive Hosts to ensure that all complimentary and high-end
amenity offerings are provided consistent with the agreed-upon
arrangements. - Empowered to ensure guests' problems/concerns are
resolved in a prompt, courteous, and efficient manner. - Performs
all other related and compatible duties as assigned. - Maintains
strict confidentiality in all company matters. - High School
Diploma or equivalent required. - Prior hospitality or Front Desk
experience preferred. - Strong computer skills with proficiency in
Microsoft Office applications preferred. - Ability to maintain a
high level of confidentiality and professionalism. - Must possess
excellent interpersonal skills. - Must have good oral and written
communication skills; must be fluent and literate in English. -
Must have basic math and money handling skills. - Ability to
provide excellent customer service. - Must have ability to work
efficiently in a team-oriented environment. - Ability to meet
deadlines and effectively manage multiple priorities in a demanding
work environment. - Must be able to work a flexible schedule
including nights, weekends, holidays, and fluctuating days off.
Whether you prefer being at the center of it all or working behind
the scenes, there's a role for you at Penn National Gaming. We are
a growing company but as big as we are, we still feel like family.
The areas of career opportunity with Penn are ideal for just about
any skill set. Our company wide commitment to making sure our
guests smile as much as we do means you'll enjoy a fun working
environment anywhere within the organization.Equal Opportunity
Employer Not ready to apply? Connect with us for general
consideration.
Keywords: Ameristar Casino Council Bluffs, Council Bluffs , Front Desk & PBX Clerk, IT / Software / Systems , Council Bluffs, Iowa
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