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Buffet Server - Fresh Market Square Buffet (FT)

Company: Caesars Entertainment
Location: Council Bluffs
Posted on: February 13, 2020

Job Description:

Buffet Server - Fresh Market Square Buffet (FT) 19000DMY JOB SUMMARY: Responsible for providing outstanding customer service to guests by greeting, table maintenance, bussing and resetting table with using all of the Service with Passion initiatives. KEY JOB FUNCTIONS: Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner. Remove dirty dishes, glassware, and flatware from tables and countertops, transports to dish area, and maneuvers bulky carts in confined spaces. Change out pop bibs and milk as needed throughout shift. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant. Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion. Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station. Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. Maintains all equipment in proper fashion. Adheres to regulatory, safety, departmental and company policies. Supports safety and accident prevention programs (non slip footwear, proper lifting). Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe). Presents oneself as a credit to Company and encourages others to do the same. Performs all other related and compatible duties as assigned. EDUCATION and/or EXPERIENCE: High school diploma, GED or comparable experience preferred. QUALIFICATIONS: Ability to respond calmly and maintain composure in high volume, stressful situations. Must be able to perform multiple tasks simultaneously. Must be a team player. Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards. Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Physically mobile with reasonable accommodations including ability to lift up to 60lbs, including above head, and the ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs. Iowa-Council Bluffs-Harrah's Council Bluffs Regular

Keywords: Caesars Entertainment, Council Bluffs , Buffet Server - Fresh Market Square Buffet (FT), Other , Council Bluffs, Iowa

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