Mid America Center - Usher/Ticket Taker

Company: Caesars Entertainment
Location: Council Bluffs
Posted on: February 15, 2020

Job Description:

Mid America Center - Usher/Ticket Taker Y3 Enhance guest interaction and support Mid-America Center events. Collect admission tickets and passes from guests; assist in finding seats, searching for lost articles, and locating such facilities as restrooms and concession stands. Responsibilities and number of Usher / Ticket Taker positions will be determined for each event by the Event Services Supervisor. Uniform requirements are black slacks, black shoes and the yellow Mid-America Center Polo. Acknowledge, greet and converse in English with guests. Dress in uniform for every event. Answer guest questions and direct their requests to the appropriate individuals. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Job Duties: Greet customers, patrons, or visitors. Provide event information to patrons. Collect admission tickets and passes from patrons at entertainment events. Settle seating disputes or help solve other customer concerns. Mediate disputes. Resolve customer complaints or problems. Examine tickets or passes to verify authenticity, using criteria such as color or date issued. Verify patron or staff credentials. Provide assistance with patrons' special needs, such as helping those with wheelchairs. Guide patrons to exits or provide other instructions or assistance in case of emergency. Usher patrons to seats or exits. Verify credentials of patrons desiring entrance into authorized persons areas. Refuse admittance to undesirable persons or persons without tickets or passes. Distribute programs to patrons. Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions. Provide patrons with directions to locales or attractions. Assist patrons in finding seats, lighting the way with flashlights, if necessary. Maintain order and ensure adherence to safety rules. Monitor environment to ensure safety. Search for lost articles or for parents of lost children. Search all bags for outside food and beverages and anything unsafe. * Must possess excellent customer service and communication skills and enjoy working with the public. * Must have a good speaking voice and the ability to improvise and be a quick thinker. * Must be able to get along with co-workers and work as a team. * Must be able to work any day of the week and any shift. * Must present a well-groomed appearance and meet all requirements of company/property appearance standards. * Must be able to work independently and with little supervision. * Must be able to maneuver throughout event areas. * Must be able to stand for long periods of time, bend, crouch, stoop, kneel, crawl, twist, and balance when in front of or interacting with guests. * Must be able to lift up to 20 pounds. * Must be able to read, write, speak, and understand English. * Must be able to tolerate areas containing secondary smoke. Iowa-Council Bluffs-Mid-America Center Regular

Keywords: Caesars Entertainment, Council Bluffs , Mid America Center - Usher/Ticket Taker, Other , Council Bluffs, Iowa