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Customer Support Representative [Work From Home]

Company: Wagestream
Location: Council Bluffs
Posted on: January 6, 2021

Job Description:

[Customer Service / Remote] - Anywhere in the U.S. / Part Time (PST Hours) / Benefits - As a Customer Support Rep you'll: Communicate effectively and promptly with a variety of customers to provide a clear understanding of technical issues/steps to resolve; Maintain a positive and empathetic attitude toward customers at all times; Learn and know the product inside and out so you can answer customer inquiries; Handle technical escalations- reproduce issues- and work with engineering to achieve resolution; Analyze ticket data in Intercom to understand top contact drivers- spikes in volume- and trends...Hiring Fast > >

Keywords: Wagestream, Council Bluffs , Customer Support Representative [Work From Home], Other , Council Bluffs, Iowa

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