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Engagement Specialist

Company: Heartland Family Service
Location: Council Bluffs
Posted on: January 15, 2021

Job Description:

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. SUMMARY DESCRIPTION OF WORK Professionals at this level have excellent communication skills with clients, co-workers and community entities. Specific project, program or office responsibilities may occur at this level. Essential Duties and Responsibilities

  • *Provide direct intake/assessment of client's presenting problem and barriers to recovery.
  • *Provide information and referral to address client needs.
  • *Assist Behavioral Health Director and therapists in fee collection systems.
  • *Maintain all contact documentation and billing information within the state web-based reporting system and provides internal reports as needed.
  • *Available to assist evaluation clients with pre-screening paperwork.
  • *Enter collected data into computer database, schedule intake/follow-up appointments and update information as
  • *Complete and process "Release of Information" forms to obtain necessary clinical and other data significant to a client's
  • *Assist with engagement of clients in the State Opioid Response Program
  • *Follow up with clients referred to treatment services through community partners completing SBIRT Screeners.
  • *Maintain a system of records and reports necessary for statistical documentation of referrals and the tracking of clients from initial inquiry through admission to agency, or advisement of appropriate external Prepare monthly statistical reports.
  • *Provide problem solving and crisis intervention to clients.
  • *Provide referral and coordination for issues which may interfere with therapy attendance, including making follow-up phone calls to clients who miss their appointments.
  • *Maintain all reports required of the position.
  • *Display a comfort level in working with stressful individual/family dynamics.
  • *Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
  • *Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • *Is dependable and punctual regarding scheduling and attendance.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external
  • training opportunities including printed material and audio and/or visual media.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job is to be performed on company physical work site.
  • *Performs other program related duties as assigned. *DENOTES ESSENTIAL JOB FUNCTIONS MINIMUM QUALIFICATIONS
    • Bachelor's Degree in Counseling, Social Work or related field preferred.
    • Valid driver's license, acceptable driving record. COMPETENCIES Communication - Clearly conveying and receiving messages to meet the needs of all, expressing oneself effectively, understanding underlying issues and adapting communication for the situation. Teamwork - Working cooperatively and productively with others to achieve results by actively participating in the team and involving other team members. Problem Solving & Judgment - Ability to assess options and implications in order to identify a solution by breaking down problems, recognizing basic and multiple relationships and can develop complex plans and/or analyses. Adaptability - Personal willingness and ability to work in and adapt to change, valuing the need for adaptability, demonstrating adaptability through adapting approach and strategy. Client Focus - Understanding and meeting or exceeding client needs through responsive client service and contributing to positive outcomes for the client, meeting long term client needs. Innovation - Using original and creative thinking to make improvements and/or develop and initiate new approaches for own job/area as well as the organization, and does things new to the organization. Relationship Building - Developing and maintaining win/win relationships and partnerships through establishing formal working relationships. Service Facilitation - Creates networks to ensure required services are delivered effectively, providing information as required. Organizational Awareness & Commitment - Understands the structure and culture of the organization and supports the organization's values, principles and goals; demonstrating an understanding of the organization beyond own workgroup and can anticipate and meet organizational needs. AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

Keywords: Heartland Family Service, Council Bluffs , Engagement Specialist, Other , Council Bluffs, Iowa

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