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Registration Specialist I

Company: Methodist Health System
Location: Council Bluffs
Posted on: January 15, 2021

Job Description:

  • Purpose of Job
    • Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service according to established criteria in the Emergency department in the organization.
    • Job Requirements
      • Education
        • High School Diploma, General Educational Development (G.E.D.), or equivalent required.
        • Experience
          • Previous health care registration, customer service, insurance or billing experience required.
          • Medical terminology preferred.
          • License/Certifications
            • Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
            • Skills/Knowledge/Abilities
              • Requires the knowledge of phone etiquette, and some medical terminology.
              • Strong computer skills required.
                • Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
                • Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication, and division.
                • Requires the ability to work independently, and to collect data from patients that is required for entry into the system.
                • Requires the ability to multitask, with strong attention to details of registration process.
                • Requires the ability to relate to patients in a kind, courteous, and helpful manner.
                • Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
                • Ability to transport/escort patients, and guests/family members to appropriate locations via stairs, elevators, or ramps.
                • Ability to communicate with others through a glass barrier.
                • Physical Requirements
                  • Weight Demands
                    • Medium Work - Exerting up to 50 pounds of force.
                    • Physical Activity
                      • Not neccessary for the position (0%):
                        • Climbing
                        • Crawling
                        • Kneeling
                        • Occasionally Performed (1%-33%):
                          • Balancing
                          • Carrying
                          • Crouching
                          • Distinguish colors
                          • Lifting
                          • Standing
                          • Stooping/bending
                          • Twisting
                          • Walking
                          • Frequently Performed (34%-66%):
                            • Fingering/Touching
                            • Grasping
                            • Keyboarding/typing
                            • Pulling/Pushing
                            • Reaching
                            • Repetitive Motions
                            • Sitting
                            • Speaking/talking
                            • Constantly Performed (67%-100%):
                              • Hearing
                              • Seeing/Visual
                              • Job Hazards
                                • Not Related:
                                  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
                                  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
                                  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
                                  • Equipment/Machinery/Tools
                                  • Explosives (pressurized gas)
                                  • Electrical Shock/Static
                                  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
                                  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
                                  • Mechanical moving parts/vibrations
                                  • Note: Safety Officer can assist with identification of job hazards.
                                  • Essential Job Functions
                                    • Essential Functions I
                                      • Accurately registers and dismisses patients in a courteous and timely manner.
                                        • Registers patients in the electronic registration system to MJE in a courteous and timely manner.
                                        • Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.
                                        • Performs bedside visits, as needed to complete the registration process, and point of service collections.
                                        • Scans patient identification documents into the registration encounter.
                                        • Effectively communicates with anxious and agitated people in a calm manner.
                                        • Verifies and enters insurance/payer information.
                                          • Obtains complete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system.
                                          • Verifies eligibility of coverage according to department guidelines.
                                          • Completes Medicare Secondary Payer questionnaire and other payer specific documents (including ABN) as required.
                                          • Uses open ended interviewing techniques to obtain accurate insurance information from the patient.
                                          • Advises patients of their copayment requirement in a respectful and courteous manner.
                                            • Documents and secures all payments according to policy.
                                            • Accurately collects and posts payments according to policy as measured by observation, feedback, and monthly audits.
                                            • Accurately performs all reconciliation procedures pertaining to the collection of copayments.
                                            • Safeguards cash and receipts by following established department criteria.
                                            • Notifies supervisor of any discrepancies in a timely manner.
                                            • Refers patients to Patient Financial Counselors, as appropriate, and documents referrals.
                                            • Documents all attempts for collections, and reason collection attempt failed.
                                            • Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy.
                                              • Immediately reports any unsafe conditions or accidents.
                                              • Exercises discretion in identifying situations which may be inappropriate for interaction with patients.
                                                • Consults clinical staff as needed.
                                                • Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan.
                                                  • Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.
                                                  • Displays adaptability to assure department staffing needs are met.
                                                    • Works additional shifts and accepts additional tasks, projects, and assignments dictated by volume, absences, or administrative direction.
                                                    • Respectful toward peers and management time by returning scheduling calls/texts.
                                                    • Maintains teamwork spirit, positive mentoring.
                                                      • Willingly assists with training and/or cross training of new employees.
                                                      • Positively and actively assists with the implementation of new procedures, schedules, and job tasks necessary to ensure success and advocation of same.
                                                      • Contributes to department training and orientation.
                                                      • Assists co-workers as needed.
                                                      • Escalates ideas instead of complaints.
                                                      • Performs periodic, situational, and other duties as required.
                                                        • Operates and assists in the maintenance of all office equipment, to assure efficient performance, as outlined in the training program.
                                                        • Essential Functions II
                                                          • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
                                                          • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.
                                                          • Other duties as assigned.

Keywords: Methodist Health System, Council Bluffs , Registration Specialist I, Other , Council Bluffs, Iowa

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