Registration Specialist I

Company: Methodist Health System
Location: Council Bluffs
Posted on: January 15, 2021

Job Description:

• Purpose of Job
  • Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service according to established criteria in the Emergency department in the organization.
  • Job Requirements
    • Education
      • High School Diploma, General Educational Development (G.E.D.), or equivalent required.
      • Experience
        • Previous health care registration, customer service, insurance or billing experience required.
        • Medical terminology preferred.
        • License/Certifications
          • Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
          • Skills/Knowledge/Abilities
            • Requires the knowledge of phone etiquette, and some medical terminology.
            • Strong computer skills required.
              • Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
              • Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication, and division.
              • Requires the ability to work independently, and to collect data from patients that is required for entry into the system.
              • Requires the ability to multitask, with strong attention to details of registration process.
              • Requires the ability to relate to patients in a kind, courteous, and helpful manner.
              • Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
              • Ability to transport/escort patients, and guests/family members to appropriate locations via stairs, elevators, or ramps.
              • Ability to communicate with others through a glass barrier.
              • Physical Requirements
                • Weight Demands
                  • Medium Work - Exerting up to 50 pounds of force.
                  • Physical Activity
                    • Not neccessary for the position (0%):
                      • Climbing
                      • Crawling
                      • Kneeling
                      • Occasionally Performed (1%-33%):
                        • Balancing
                        • Carrying
                        • Crouching
                        • Distinguish colors
                        • Lifting
                        • Standing
                        • Stooping/bending
                        • Twisting
                        • Walking
                        • Frequently Performed (34%-66%):
                          • Fingering/Touching
                          • Grasping
                          • Keyboarding/typing
                          • Pulling/Pushing
                          • Reaching
                          • Repetitive Motions
                          • Sitting
                          • Speaking/talking
                          • Constantly Performed (67%-100%):
                            • Hearing
                            • Seeing/Visual
                            • Job Hazards
                              • Not Related:
                                • Chemical agents (Toxic, Corrosive, Flammable, Latex)
                                • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
                                • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
                                • Equipment/Machinery/Tools
                                • Explosives (pressurized gas)
                                • Electrical Shock/Static
                                • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
                                • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
                                • Mechanical moving parts/vibrations
                                • Note: Safety Officer can assist with identification of job hazards.
                                • Essential Job Functions
                                  • Essential Functions I
                                    • Accurately registers and dismisses patients in a courteous and timely manner.
                                      • Registers patients in the electronic registration system to MJE in a courteous and timely manner.
                                      • Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.
                                      • Performs bedside visits, as needed to complete the registration process, and point of service collections.
                                      • Scans patient identification documents into the registration encounter.
                                      • Effectively communicates with anxious and agitated people in a calm manner.
                                      • Verifies and enters insurance/payer information.
                                        • Obtains complete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system.
                                        • Verifies eligibility of coverage according to department guidelines.
                                        • Completes Medicare Secondary Payer questionnaire and other payer specific documents (including ABN) as required.
                                        • Uses open ended interviewing techniques to obtain accurate insurance information from the patient.
                                        • Advises patients of their copayment requirement in a respectful and courteous manner.
                                          • Documents and secures all payments according to policy.
                                          • Accurately collects and posts payments according to policy as measured by observation, feedback, and monthly audits.
                                          • Accurately performs all reconciliation procedures pertaining to the collection of copayments.
                                          • Safeguards cash and receipts by following established department criteria.
                                          • Notifies supervisor of any discrepancies in a timely manner.
                                          • Refers patients to Patient Financial Counselors, as appropriate, and documents referrals.
                                          • Documents all attempts for collections, and reason collection attempt failed.
                                          • Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy.
                                            • Immediately reports any unsafe conditions or accidents.
                                            • Exercises discretion in identifying situations which may be inappropriate for interaction with patients.
                                              • Consults clinical staff as needed.
                                              • Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan.
                                                • Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.
                                                • Displays adaptability to assure department staffing needs are met.
                                                  • Works additional shifts and accepts additional tasks, projects, and assignments dictated by volume, absences, or administrative direction.
                                                  • Respectful toward peers and management time by returning scheduling calls/texts.
                                                  • Maintains teamwork spirit, positive mentoring.
                                                    • Willingly assists with training and/or cross training of new employees.
                                                    • Positively and actively assists with the implementation of new procedures, schedules, and job tasks necessary to ensure success and advocation of same.
                                                    • Contributes to department training and orientation.
                                                    • Assists co-workers as needed.
                                                    • Escalates ideas instead of complaints.
                                                    • Performs periodic, situational, and other duties as required.
                                                      • Operates and assists in the maintenance of all office equipment, to assure efficient performance, as outlined in the training program.
                                                      • Essential Functions II
                                                        • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
                                                        • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.
                                                        • Other duties as assigned.

Keywords: Methodist Health System, Council Bluffs , Registration Specialist I, Other , Council Bluffs, Iowa