Screener

Company: Methodist Health System
Location: Council Bluffs
Posted on: February 23, 2021

Job Description:

• Purpose of Job
  • Greet and screen guests (e.g., taking temperature, completing questionnaire, etc.) for symptoms at assigned facility ensuring compliance with established protocols.
  • Job Requirements
    • Education
      • High school diploma or equivalent preferred.
      • Must be at least 16 years old.
      • Experience
        • Customer service experience preferred.
        • Bilingual ability preferred.
        • License/Certifications
          • Current American Heart Association Basic Life Support (BLS) Certification preferred.
          • Skills/Knowledge/Abilities
            • Knowledge of customer service principles and practices.
            • Skill with verbal and written communication.
            • Ability to work with the public in a professional manner.
            • Ability to handle irate and uncooperative guests.
            • Ability to communicate with others through a glass barrier.
            • Ability to transport or escort guests to appropriate location within facility.
            • Ability to work at various locations during hours worked.
            • Physical Requirements
              • Weight Demands
                • Medium Work - Exerting up to 50 pounds of force.
                • Physical Activity
                  • Not necessary for the position (0%):
                    • Climbing
                    • Crawling
                    • Kneeling
                    • Occasionally Performed (1%-33%):
                      • Balancing
                      • Carrying
                      • Crouching
                      • Distinguish colors
                      • Keyboarding/typing
                      • Lifting
                      • Sitting
                      • Frequently Performed (34%-66%):
                        • Fingering/Touching
                        • Grasping
                        • Pulling/Pushing
                        • Reaching
                        • Repetitive Motions
                        • Speaking/talking
                        • Standing
                        • Stooping/bending
                        • Twisting
                        • Walking
                        • Constantly Performed (67%-100%):
                          • Hearing
                          • Seeing/Visual
                          • Job Hazards
                            • Not Related:
                              • Chemical agents (Toxic, Corrosive, Flammable, Latex)
                              • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
                              • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
                              • Equipment/Machinery/Tools
                              • Explosives (pressurized gas)
                              • Electrical Shock/Static
                              • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
                              • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
                              • Mechanical moving parts/vibrations
                              • Essential Job Functions
                                • Essential Functions I
                                  • Greet patients, employees and others in a professional manner.
                                  • Perform required screening tests (e.g., temperature, health and travel questions, etc.) to ensure compliance with applicable infection control guidance.
                                  • Give directions and provide information about the facility as able.
                                  • Deescalate situations with difficult individuals, calling for security backup as needed.
                                  • Maintain work area in an organized and sanitary manner.
                                  • Report cases of positive and negative responses according to established protocols.
                                  • Essential Functions II
                                    • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
                                    • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.
                                    • Other duties as assigned.

Keywords: Methodist Health System, Council Bluffs , Screener, Other , Council Bluffs, Iowa