Operations Generalist

Company: HGS - St. Louis
Location: Council Bluffs
Posted on: May 1, 2021

Job Description:

HGS--North America--is currently looking for an--Operations Generalist--to support The Climate Corporation, a division of Bayer Crop Science. This position is located in Creve Coeur, Missouri. As part of Climate's Global Operations Team, the Operations Generalist is responsible for providing support to internal Customer Operations Specialists and best-in-class account management support to farmers, Climate field reps and agricultural dealers. Duties and Responsibilities: Field calls from North American farmers, Climate dealers, and Climate field sales teams on account management issues. Log all inbound and outbound inquiries (phone, chat and email) in Salesforce to ensure accurate reporting of inquiry volume and documentation of issues. Process the contractual agreement for dealers including the gathering of pertinent financial documents to be used for all billing and commission purposes. Provide standardized and adhoc reports to Regional Account Advisors and dealers. Complete tasks determined by the business to assist the field team in meeting their goals. Manage grower and dealer data to ensure master data standards are met. Provide timely resolution and follow-up to Climate Business Managers and dealer contacts on all logged issues/inquiries. Be knowledgeable about all Climate products, features, marketing programs, ordering, cancellations and other related topics. Participate in seasonal proactive outbound customer engagement calls to retain and engage existing customers. Provide evening/weekend support as needed during peak planting and harvest seasons Follow escalation procedures as necessary. Basic Qualifications: Bachelor's Degree required Ability to work as early as 7:00 a.m. and/or as late as 5:30 p.m. Agronomic knowledge a plus but not required. Excellent verbal, written and phone communication skills. Familiarity with Customer Relationship Management systems such as Salesforce. Ability to work in a fast-paced environment and handle ambiguous situations. Strong problem solving skills. Proven proactive follow up skills and drive to provide high-level customer service. Positive attitude & highly motivated. COMPETENCIES: Uses Sound Judgment & Makes Decisions Wisely Asks questions of team members and managers to identify critical issues.-- Understands the impact of a decision on customers and HGS.-- Knows when to seek direction with an issue or problem and/or to gain understanding about the impact of an action or decision. -- Shows Initiative Proactively seeks solutions to problems before being asked. Initiates self-development efforts and seeks job enrichment opportunities. -- Promotes Teamwork Participates on cross functional teams.-- Provides knowledge about multiple projects, products and/or customers to increase team member understanding.-- Helps others improve individual contributions as a team member. -- Communicates Effectively Listens and converses with a variety of audiences.-- Extracts key issues from others by asking the right questions.-- Able to present information and ideas in a cohesive and logical manner. -- Embraces Differences Takes accountability for own progress and seeks to continually improve. Responds to others' varying needs. Appreciates differences among team members. -- Drives Customer Focus Identifies opportunities to exceed the expectations of customers.-- Establishes and nurtures strong sustainable collaborative relationships with internal and external customers. Designs internal work processes to improve customer service. Adds value to the organization by providing exemplary customer service.-- Follows up, gets help from others when necessary. PandoLogic.Category: Customer Service, Keywords: Customer Service Administrator

Keywords: HGS - St. Louis, Council Bluffs , Operations Generalist, Other , Council Bluffs, Iowa