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Company: Nebraska Methodist Health System
Location: Council Bluffs
Posted on: June 6, 2021

Job Description:

+ Purpose of Job

+ Greet and screen guests (e.g., taking temperature, completing questionnaire, etc.) for symptoms at assigned facility ensuring compliance with established protocols.

+ Job Requirements

+ Education

+ High school diploma or equivalent preferred.

+ Must be at least 16 years old.

+ Experience

+ Customer service experience preferred.

+ Bilingual ability preferred.

+ License/Certifications

+ Current American Heart Association Basic Life Support (BLS) Certification preferred.

+ Skills/Knowledge/Abilities

+ Knowledge of customer service principles and practices.

+ Skill with verbal and written communication.

+ Ability to work with the public in a professional manner.

+ Ability to handle irate and uncooperative guests.

+ Ability to communicate with others through a glass barrier.

+ Ability to transport or escort guests to appropriate location within facility.

+ Ability to work at various locations during hours worked.

+ Physical Requirements

+ Weight Demands

+ Medium Work - Exerting up to 50 pounds of force.

+ Physical Activity

+ Not necessary for the position (0%):

+ Climbing

+ Crawling

+ Kneeling

+ Occasionally Performed (1%-33%):

+ Balancing

+ Carrying

+ Crouching

+ Distinguish colors

+ Keyboarding/typing

+ Lifting

+ Sitting

+ Frequently Performed (34%-66%):

+ Fingering/Touching

+ Grasping

+ Pulling/Pushing

+ Reaching

+ Repetitive Motions

+ Speaking/talking

+ Standing

+ Stooping/bending

+ Twisting

+ Walking

+ Constantly Performed (67%-100%):

+ Hearing

+ Seeing/Visual

+ Job Hazards

+ Not Related:

+ Chemical agents (Toxic, Corrosive, Flammable, Latex)

+ Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)

+ Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

+ Equipment/Machinery/Tools

+ Explosives (pressurized gas)

+ Electrical Shock/Static

+ Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)

+ Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)

+ Mechanical moving parts/vibrations

+ Essential Job Functions

+ Essential Functions I

+ Greet patients, employees and others in a professional manner.

+ Perform required screening tests (e.g., temperature, health and travel questions, etc.) to ensure compliance with applicable infection control guidance.

+ Give directions and provide information about the facility as able.

+ Deescalate situations with difficult individuals, calling for security backup as needed.

+ Maintain work area in an organized and sanitary manner.

+ Report cases of positive and negative responses according to established protocols.

+ Essential Functions II

+ Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

+ Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

+ Other duties as assigned.

Keywords: Nebraska Methodist Health System, Council Bluffs , Screener, Other , Council Bluffs, Iowa

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