Job Title: Real Time Analyst (Work From
*IGT Technologies Inc.
*IGT is a leading global pure-play Travel Technology
organization, providing integrated services and solutions to travel
corporations worldwide in the areas of Information Technology (IT),
Business Process Management (BPM) and Digital Services &
IGT's service offerings cover the entire business operations &
technology spectrum of the travel and hospitality domain.
We employ more than 13,000 professionals across its businesses &
delivery centers. IGT is an ISO 27001:2013, PCI DSS 3.2.1 for both
IT & BPO vertical and IT vertical is CMMI Level 5 certified.
The Organization follows Six Sigma process aimed towards zero
defect solutions & process improvements.
Responsible for real time adherence for interval compliance as
per process SL
Generating and publishing Reports as Hourly/Daily /weekly/
monthly basis as per the business demand
Highlighting red flags/ irregularity on real time basis on
AHT/Shrinkage/Breaks/long calls/short calls etc. on real time
Creating reports and template as per process requirement as
Design and establish new MI reporting modules
Must have an experience in Advanced Excel with working
experience in MS Excel 2010
Knowledge of preparing agent rosters on weekly/monthly basis
Knowledge of work force management as forecasting, planning or
scheduling would be preferred.
Knowledge, Skills, Other Abilities:
Min. 1 Yr. of experience as Real Time Analyst / Workforce
Management Analyst / Workforce Development/ Workforce Manger in BPO
or Call Centre industry.
Experience in advanced excel
- Strong verbal and written communication skills.
It is our policy to provide equal employment opportunities to
all individuals based on job-related qualifications and ability to
perform a job, without regard to age, gender, gender identity,
sexual orientation, race, colour, religion, creed, national origin,
disability, genetic information, veteran status, citizenship or
marital status, and to maintain a non-discriminatory environment
free from intimidation, harassment or bias based upon these