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Patient Transfer Representative (Overnight Shifts)- Class begins September 20th -Omaha, NE

Company: Air Methods Corporation
Location: Council Bluffs
Posted on: September 12, 2021

Job Description:


Direct Patient Logistics, a division of Air Methods, provides patient transfer coordination for healthcare facilities across the nation.  We aid our customers in establishing and maintaining strong relationships with referral markets through efficiency and consistency, while improving internal communication between departments and physicians. We promote a work environment that values fair treatment of all employees, fosters open communications and values trust and mutual respect.

The Patient Acceptance Coordinator is responsible for coordinating all activities and communication involved in transferring patients from one facility to another, as specified by our customers.


Essential Functions and Responsibilities

Demonstrate excellent customer service skills with all callers; ability to relay information accurately follow protocols as developed by each partner hospital.

Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility

Able to professionally and accurately represent partner hospitals while developing and maintaining referral relationships with outlying facilities through consistent customer service and ease of use

Facilitate and document all communications between referring and receiving parties involved in the transfer process accurately database as it occurs, for creation of real time data

Able to use a multiple phone line system, tools and resources in order to contact appropriate parties pertinent to transfers of patients.

Coordinate flight and ground transportation as needed

Compliance with policies and procedures as defined in the Employee Handbook, Direct Patient Logistics Policy and Procedure Handbook and customer defined policy and procedure

Able to stay professional and efficient in high stress situations

Hours: Overnight shifts only. 

Education & Experience

High School or equivalent

Customer service experience

Computer and keyboarding skills with typing speed of 31 wpm

Ability to make accurate and timely decisions, ability to prioritize calls and multiple task, and ability to effectively communicate with coworkers and physicians

Have a pleasant, clear speaking voice and excellent customer service skills


Preferred Skills

Anything pertaining to the medical industry and hospital processes

Medical terminology knowledge, prior dealings with physicians and/or hospital processes



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Air Methods Corporation, Council Bluffs , Patient Transfer Representative (Overnight Shifts)- Class begins September 20th -Omaha, NE, Other , Council Bluffs, Iowa

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