Registration Specialist I

Company: Nebraska Methodist Health System
Location: Council Bluffs
Posted on: January 15, 2022

Job Description:

+ Purpose of Job

+ Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service according to established criteria in the Emergency department in the organization.

+ Job Requirements

+ Education

+ High School Diploma, General Educational Development (G.E.D.), or equivalent required.

+ Experience

+ Previous health care registration, customer service, insurance or billing experience required.

+ Medical terminology preferred.

+ License/Certifications

+ Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

+ Skills/Knowledge/Abilities

+ Requires the knowledge of phone etiquette, and some medical terminology.

+ Strong computer skills required.

+ Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.

+ Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication, and division.

+ Requires the ability to work independently, and to collect data from patients that is required for entry into the system.

+ Requires the ability to multitask, with strong attention to details of registration process.

+ Requires the ability to relate to patients in a kind, courteous, and helpful manner.

+ Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.

+ Ability to transport/escort patients, and guests/family members to appropriate locations via stairs, elevators, or ramps.

+ Ability to communicate with others through a glass barrier.

+ Physical Requirements

+ Weight Demands

+ Medium Work - Exerting up to 50 pounds of force.

+ Physical Activity

+ Not neccessary for the position (0%):

+ Climbing

+ Crawling

+ Kneeling

+ Occasionally Performed (1%-33%):

+ Balancing

+ Carrying

+ Crouching

+ Distinguish colors

+ Lifting

+ Standing

+ Stooping/bending

+ Twisting

+ Walking

+ Frequently Performed (34%-66%):

+ Fingering/Touching

+ Grasping

+ Keyboarding/typing

+ Pulling/Pushing

+ Reaching

+ Repetitive Motions

+ Sitting

+ Speaking/talking

+ Constantly Performed (67%-100%):

+ Hearing

+ Seeing/Visual

+ Job Hazards

+ Not Related:

+ Chemical agents (Toxic, Corrosive, Flammable, Latex)

+ Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)

+ Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

+ Equipment/Machinery/Tools

+ Explosives (pressurized gas)

+ Electrical Shock/Static

+ Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)

+ Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)

+ Mechanical moving parts/vibrations

+ Note: Safety Officer can assist with identification of job hazards.

+ Essential Job Functions

+ Essential Functions I

+ Accurately registers and dismisses patients in a courteous and timely manner.

+ Registers patients in the electronic registration system to MJE in a courteous and timely manner.

+ Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.

+ Performs bedside visits, as needed to complete the registration process, and point of service collections.

+ Scans patient identification documents into the registration encounter.

+ Effectively communicates with anxious and agitated people in a calm manner.

+ Verifies and enters insurance/payer information.

+ Obtains complete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system.

+ Verifies eligibility of coverage according to department guidelines.

+ Completes Medicare Secondary Payer questionnaire and other payer specific documents (including ABN) as required.

+ Uses open ended interviewing techniques to obtain accurate insurance information from the patient.

+ Advises patients of their copayment requirement in a respectful and courteous manner.

+ Documents and secures all payments according to policy.

+ Accurately collects and posts payments according to policy as measured by observation, feedback, and monthly audits.

+ Accurately performs all reconciliation procedures pertaining to the collection of copayments.

+ Safeguards cash and receipts by following established department criteria.

+ Notifies supervisor of any discrepancies in a timely manner.

+ Refers patients to Patient Financial Counselors, as appropriate, and documents referrals.

+ Documents all attempts for collections, and reason collection attempt failed.

+ Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy.

+ Immediately reports any unsafe conditions or accidents.

+ Exercises discretion in identifying situations which may be inappropriate for interaction with patients.

+ Consults clinical staff as needed.

+ Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan.

+ Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.

+ Displays adaptability to assure department staffing needs are met.

+ Works additional shifts and accepts additional tasks, projects, and assignments dictated by volume, absences, or administrative direction.

+ Respectful toward peers and management time by returning scheduling calls/texts.

+ Maintains teamwork spirit, positive mentoring.

+ Willingly assists with training and/or cross training of new employees.

+ Positively and actively assists with the implementation of new procedures, schedules, and job tasks necessary to ensure success and advocation of same.

+ Contributes to department training and orientation.

+ Assists co-workers as needed.

+ Escalates ideas instead of complaints.

+ Performs periodic, situational, and other duties as required.

+ Operates and assists in the maintenance of all office equipment, to assure efficient performance, as outlined in the training program.

+ Essential Functions II

+ Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

+ Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.

+ Other duties as assigned.

Keywords: Nebraska Methodist Health System, Council Bluffs , Registration Specialist I, Other , Council Bluffs, Iowa