Treatment Coordinator

Company: Omaha and Council Bluffs Oral Surgery
Location: Council Bluffs
Posted on: May 11, 2022

Job Description:

We are an elite oral surgery practice that has a commitment to exceptional care for patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve ours and the surrounding communities with all of their oral surgery needs. Previous oral surgery experience a plus but not required. The role of the Treatment Coordinator is critical to the success of the surgeon to provide exceptional patient care resulting in the best clinical outcomes and meets the needs of our patients. Role and ResponsibilitiesThe Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor's time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.Qualifications and Education Requirements
  • Highschool diploma or equivalent required.
  • One year of customer service experience required.
  • Medical or dental experience preferred. Required Skills
    • Understanding of dental terminology.
    • Friendly, inviting, and professional personality and presence.
    • Basic office skills such as typing and filing.
    • Good organizational skills.
    • Attention to detail.
    • Leadership and problem-solving skills.
    • Effective communication skills.
    • Ability to work cross functionally with other team members. CORE BENEFITS & WELLNESSMedical (including Virtual Care), Dental, and Vision CoverageEmployee Assistance Program (EAP)Uniforms/Scrubs providedFINANCIAL WELL-BEINGCompetitive pay, Bonus potential, and annual merit reviews401(k) Plan w/Company MatchHealth Savings Account (HSA) with HDHP health plansLIFE INSURANCEBasic and Supplemental Life InsuranceSpouse and Child Life InsuranceTIME OFF, DISABILITY AND LEAVE OF ABSENCEPaid Vacation (Starting at 2 weeks) and 6 Annual Paid HolidaysEmployer Sponsored Short Term DisabilityLong Term Disability Plan PI173748714

Keywords: Omaha and Council Bluffs Oral Surgery, Council Bluffs , Treatment Coordinator, Other , Council Bluffs, Iowa