Treatment Coordinator
Company: Omaha and Council Bluffs Oral Surgery
Location: Council Bluffs
Posted on: May 11, 2022
Job Description:
We are an elite oral surgery practice that has a commitment to
exceptional care for patients and first-class service to our
referring doctors. We are looking for a fun, hardworking,
compassionate, team player to help us grow the practice and
continue to serve ours and the surrounding communities with all of
their oral surgery needs. Previous oral surgery experience a plus
but not required. The role of the Treatment Coordinator is critical
to the success of the surgeon to provide exceptional patient care
resulting in the best clinical outcomes and meets the needs of our
patients. Role and ResponsibilitiesThe Treatment Coordinator will
greet patients, answer phones, schedule appointments, provide cost
estimate, and collect patient financial responsibility. The
Treatment Coordinator will also manage the doctors schedule and any
communications with patient and referring offices.
- Provides concierge level customer service while interacting
with patients, referring offices, and team members over the phone,
in person, or via electronic communication.
- Updates and maintains patient insurance information.
- Maintains doctor schedule to ensure efficient use of the
doctor's time.
- Partners with clinical team to ensure excellent patient
experience.
- Adheres to deadlines and prioritize work against the patient
schedule.
- Collects payments from patients in an effective and
professional manner.
- Understands doctor treatment recommendations and develops
treatment plans from diagnosis.
- Effectively communicates treatment options and associated costs
to the patient.
- Maintains confidentiality of all information in accordance with
HIPAA.
- Performs other related duties as assigned.Qualifications and
Education Requirements
- Highschool diploma or equivalent required.
- One year of customer service experience required.
- Medical or dental experience preferred. Required Skills
- Understanding of dental terminology.
- Friendly, inviting, and professional personality and
presence.
- Basic office skills such as typing and filing.
- Good organizational skills.
- Attention to detail.
- Leadership and problem-solving skills.
- Effective communication skills.
- Ability to work cross functionally with other team members.
CORE BENEFITS & WELLNESSMedical (including Virtual Care), Dental,
and Vision CoverageEmployee Assistance Program (EAP)Uniforms/Scrubs
providedFINANCIAL WELL-BEINGCompetitive pay, Bonus potential, and
annual merit reviews401(k) Plan w/Company MatchHealth Savings
Account (HSA) with HDHP health plansLIFE INSURANCEBasic and
Supplemental Life InsuranceSpouse and Child Life InsuranceTIME OFF,
DISABILITY AND LEAVE OF ABSENCEPaid Vacation (Starting at 2 weeks)
and 6 Annual Paid HolidaysEmployer Sponsored Short Term
DisabilityLong Term Disability Plan PI173748714
Keywords: Omaha and Council Bluffs Oral Surgery, Council Bluffs , Treatment Coordinator, Other , Council Bluffs, Iowa
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