Automotive Service Advisor

Company: Edwards Auto Group
Location: Council Bluffs
Posted on: June 20, 2022

Job Description:

Overview:Edwards Auto Group is looking for a Service Advisor to join our team! This individual is responsible for talking to customers about the mechanical issues with their vehicle while working directly with the Service Technicians to relay information and determine the best course of repairs for the vehicles. This person will be in constant contact with employees and customers and will demonstrate excellent cusotmer service and communication skills.
Benefits:

• Competitive Pay
• Medical, Dental and Life Insurance
• Paid Vacations
• Paid Parental Leave
• 401k with a MatchResponsibilities:
  • Greeting customers, and getting them checked into the system
  • Consulting with technicians about needed repairs and offering alternatives based on customers budgets and needs
  • Answering customer questions about service outcomes and consulting with technicians
  • Informing customers about warranty protections and various programs and discounts
  • Scheduling customers and understanding the work flow of the department
  • Informing customers of changes as they come up and being in continuous contact with customers to make sure they understand the process each step of the wayQualifications:
    • Excellent verbal communication skills
    • Positive attitude and customer focused demeanor
    • Proficient typing skills
    • Previous customer service experience is preferred

Keywords: Edwards Auto Group, Council Bluffs , Automotive Service Advisor, Other , Council Bluffs, Iowa