Registration Specialist I
Company: Nebraska Methodist Health System
Location: Council Bluffs
Posted on: July 30, 2022
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Job Description:
Purpose of JobRegisters and dismisses patients in a courteous
and timely manner. Creates accurate patient records during the
registration process through verification of patient demographics,
financial, and visit information. Electronically verifies payer
source/eligibility, patient financial responsibility, and performs
point of service collections, as appropriate. Makes referrals to
financial counselor, as appropriate. Ensures a high level of
customer service according to established criteria in the Emergency
department in the organization.Job RequirementsEducationHigh School
Diploma, General Educational Development (G.E.D.), or equivalent
required.ExperiencePrevious health care registration, customer
service, insurance or billing experience required.Medical
terminology preferred.License/CertificationsRequires the ability to
provide transportation to other campus locations within a
reasonable timeframe.Skills/Knowledge/AbilitiesRequires the
knowledge of phone etiquette, and some medical terminology.Strong
computer skills required. Ability to open and navigate Outlook,
attachments in Word and Excel, and utilize a scanner and
copier.Requires the skills in basic mathematics to support
collections of payments: including addition, subtraction,
multiplication, and division.Requires the ability to work
independently, and to collect data from patients that is required
for entry into the system.Requires the ability to multitask, with
strong attention to details of registration process.Requires the
ability to relate to patients in a kind, courteous, and helpful
manner.Requires the ability to relate to fellow workers, in all
departments of hospital, and deal with people in a crisis
situation.Ability to transport/escort patients, and guests/family
members to appropriate locations via stairs, elevators, or
ramps.Ability to communicate with others through a glass
barrier.Physical RequirementsWeight DemandsMedium Work - Exerting
up to 50 pounds of force.Physical ActivityNot neccessary for the
position (0%):ClimbingCrawlingKneelingOccasionally Performed
(1%-33%):BalancingCarryingCrouchingDistinguish
colorsLiftingStandingStooping/bendingTwistingWalkingFrequently
Performed
(34%-66%):Fingering/TouchingGraspingKeyboarding/typingPulling/PushingReachingRepetitive
MotionsSittingSpeaking/talkingConstantly Performed
(67%-100%):HearingSeeing/VisualJob HazardsNot Related:Chemical
agents (Toxic, Corrosive, Flammable, Latex)Biological agents
(primary air born and blood born viruses) (Jobs with Patient
contact) (BBF)Physical hazards (noise, temperature, lighting, wet
floors, outdoors, sharps) (more than ordinary office
environment)Equipment/Machinery/ToolsExplosives (pressurized
gas)Electrical Shock/StaticRadiation Alpha, Beta and Gamma
(particles such as X-ray, Cat Scan, Gamma Knife, etc)Radiation
Non-Ionizing (Ultraviolet, visible light, infrared and microwaves
that causes injuries to tissue or thermal or photochemical
means)Mechanical moving parts/vibrationsNote: Safety Officer can
assist with identification of job hazards.Essential Job
FunctionsEssential Functions IAccurately registers and dismisses
patients in a courteous and timely manner.Registers patients in the
electronic registration system to MJE in a courteous and timely
manner.Reviews and explains all registration forms prior to
obtaining signatures from the patient or patient
representative.Performs bedside visits, as needed to complete the
registration process, and point of service collections.Scans
patient identification documents into the registration
encounter.Effectively communicates with anxious and agitated people
in a calm manner.Verifies and enters insurance/payer
information.Obtains complete and accurate payer information and
scans identification and payer documents and enters the information
into the electronic registration system.Verifies eligibility of
coverage according to department guidelines.Completes Medicare
Secondary Payer questionnaire and other payer specific documents
(including ABN) as required.Uses open ended interviewing techniques
to obtain accurate insurance information from the patient.Advises
patients of their copayment requirement in a respectful and
courteous manner.Documents and secures all payments according to
policy.Accurately collects and posts payments according to policy
as measured by observation, feedback, and monthly audits.Accurately
performs all reconciliation procedures pertaining to the collection
of copayments.Safeguards cash and receipts by following established
department criteria.Notifies supervisor of any discrepancies in a
timely manner.Refers patients to Patient Financial Counselors, as
appropriate, and documents referrals.Documents all attempts for
collections, and reason collection attempt failed.Consistently
adheres to Safety and Infection Control guidelines, to assure a
safe work environment, according to hospital policy.Immediately
reports any unsafe conditions or accidents.Exercises discretion in
identifying situations which may be inappropriate for interaction
with patients. Consults clinical staff as needed.Completes tasks
and work responsibilities associated with a shift, to maintain a
productive department, as outlined in training plan.Provides all
necessary written or verbal communications regarding tasks,
incomplete work, problems, and issues to the supervisor in a timely
manner.Displays adaptability to assure department staffing needs
are met.Works additional shifts and accepts additional tasks,
projects, and assignments dictated by volume, absences, or
administrative direction.Respectful toward peers and management
time by returning scheduling calls/texts.Maintains teamwork spirit,
positive mentoring.Willingly assists with training and/or cross
training of new employees.Positively and actively assists with the
implementation of new procedures, schedules, and job tasks
necessary to ensure success and advocation of same.Contributes to
department training and orientation.Assists co-workers as
needed.Escalates ideas instead of complaints.Performs periodic,
situational, and other duties as required.Operates and assists in
the maintenance of all office equipment, to assure efficient
performance, as outlined in the training program.Essential
Functions IIParticipates in mandatory in-services and/or CE
programs as mandated by policies and procedures/external agencies
and as directed by management.Follows and understands the mission,
vision, core values, Employee Standards of Compassionate Care/AIDET
and company policies/procedures.Other duties as assigned.
Keywords: Nebraska Methodist Health System, Council Bluffs , Registration Specialist I, Other , Council Bluffs, Iowa
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