Room Service Ambassador Casual

Company: Methodist Health System
Location: Council Bluffs
Posted on: August 3, 2022

Job Description:

• Purpose of Job
  • The Room Service Ambassador prepares and delivers patient and guest trays to patient rooms within the hospital by using exceptional customer service and following departmental policies and procedures.
  • Job Requirements
    • Education
      • High School diploma or General Educational Development (G.E.D.) preferred.
      • Experience
        • 6 months food service experience preferred, preferably in a hospitality industry, which may include culinary, with strong emphasis in customer service.
        • License/Certifications
          • Food Handler's Certificate preferred.
          • Skills/Knowledge/Abilities
            • Knowledge of food production and delivery process preferred.
            • Knowledge of computers preferred.
            • Basic math skills required.
            • Strong verbal communication skills for positive interaction with staff and customers required.
            • Strong customer service skills required, including face-to-face and telephone, required.
            • Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.
            • Physical Requirements
              • Weight Demands
                • Medium Work - Exerting up to 50 pounds of force.
                • Physical Activity
                  • Not necessary for the position (0%):
                    • Climbing
                    • Carrying
                    • Kneeling
                    • Occasionally Performed (1%-33%):
                      • Balancing
                      • Crouching
                      • Keyboarding/typing
                      • Sitting
                      • Frequently Performed (34%-66%):
                        • Carrying
                        • Distinguish colors
                        • Fingering/Touching
                        • Grasping
                        • Lifting
                        • Pulling/Pushing
                        • Reaching
                        • Repetitive Motions
                        • Speaking/talking
                        • Standing
                        • Stooping/bending
                        • Twisting
                        • Walking
                        • Constantly Performed (67%-100%):
                          • Hearing
                          • Seeing/Visual
                          • Job Hazards
                            • Not Related:
                              • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
                              • Explosives (pressurized gas)
                              • Electrical Shock/Static
                              • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
                              • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
                              • Rare (1-33%):
                                • Chemical agents (Toxic, Corrosive, Flammable, Latex)
                                • Occasionally (34%-66%):
                                  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
                                  • Frequent (67%-100%):
                                    • Equipment/Machinery/Tools
                                    • Mechanical moving parts/vibrations
                                    • Essential Job Functions
                                      • Essential Functions I
                                        • Prepares assembly area for room service tray production by conducting pre-service quality checks and maintaining the cleanliness of the assembly area to ensure the area is ready for the preparation of patient and guest trays.
                                        • Maintains adequate level of food and supplies for appropriate service by ensuring par levels in food service area and nourishment centers are met and maintained.
                                        • Assembles and delivers patient food trays to the patient's room by following Room Service guidelines to ensure all orders are accurate and delivered in a pre-established time guideline.
                                        • Assists with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner.
                                        • Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner to ensure excellent customer service is met and maintained.
                                        • Assists patients with pre-meal service, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met.
                                        • Retrieves Room Service tray carts from designated areas and assists with the cleaning of Room Service trays to ensure continuity of service.
                                        • Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment.
                                        • Essential Functions II
                                          • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
                                          • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.
                                          • Other duties as assigned.

Keywords: Methodist Health System, Council Bluffs , Room Service Ambassador Casual, Other , Council Bluffs, Iowa