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Hostess/Host

Company: Olive Garden
Location: Council Bluffs
Posted on: November 25, 2022

Job Description:

JOB OBJECTIVES
Welcome every guest like family by providing a warm, friendly greeting and a smile. Build connections
with guests by inquiring about their needs and expectations; provide 100% Guest Delight by fulfilling
and exceeding their expectations. Provide quick and efficient seating by communicating with the team
and utilizing the Welcome Excellence seating system. Practice teamwork by assisting team members
and responding to guest's requests. Sincerely thank guests and invite them to return.
ESSENTIAL JOB FUNCTIONS
--- Treats all guests, team members and managers with dignity, respect and caring
--- Displays a helpful, friendly and approachable attitude towards guests, team members and
managers
--- Consistently follows and supports Olive Garden's systems, policies and procedures
--- Consistently arrives to work on time and ready for shift; is neat, clean and well-groomed,
according to Olive Garden appearance standards
--- Practices teamwork by communicating with and assisting others to ensure a great guest
and team member experience
--- Adheres to and practices all food safety and sanitation standards, local (or applicable) laws
and Olive Garden guidelines
--- Uses equipment and performs tasks safely as directed
--- Greets guests in a warm and friendly way to make them feel welcome and appreciated
--- Assists guests by answering questions regarding Olive Garden and the local area
--- Assists in fulfilling special requests by communicating with team members and managers
--- Seats guests in a quick and efficient manner and engages in friendly conversation, provides
clean menus, provides their server's name and recommends items using product knowledge
--- Uses the Welcome Excellence seating system consistently and accurately
--- Provides guests with accurate quote times and communicates with guests regularly during
their wait to ensure they are comfortable
--- Provides a fond farewell and a sincere "thank you" to every guest
--- Displays a sense of urgency to maintain a clean and guest-ready restroom and lobby area
throughout shift
--- Completes assigned side work before, during and after the shift
--- Practices alcohol awareness and exercises good judgment when serving guests alcohol to
comply with applicable laws and Olive Garden procedures
ESSENTIAL PHYSICAL REQUIREMENTS
--- Performs duties that require minimal lifting and transporting of items (weighing up to 10
pounds)
--- Works by standing and by moving in small and crowded spaces up to 8 hours or longer if needed

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:
* Employee discount
* Flexible schedule
Shift:
* Day shift
Weekly day range:
* Monday to Friday
* Weekend availability

Work Location: One location%58047475%

Keywords: Olive Garden, Council Bluffs , Hostess/Host, Other , Council Bluffs, Iowa

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