Communication Supervisor (Nights) - Omaha, NE
Company: Air Methods Corporation
Location: Council Bluffs
Posted on: January 21, 2023
|
|
Job Description:
Job Summary Responsible for the training, coaching and
development of all communication specialists assigned to their
team. Through daily interaction and positive leadership, the
Communications Supervisor will improve the performance of all team
members. Will assist during periods of high workload with customer
request for service. Ensure employee performance is in compliance
with all Air Methods policies, procedures and practices. Essential
Functions and Responsibilities include the following: --- Manage
multiple job duties on a daily basis, to include all communication
specialist duties along with assigned quality assurance tasks. ---
Facilitate productive use of employee downtime by providing
on-going training to their staff --- Interface with the flight
program as a contact source and liaison with the communications
center --- Relay any significant complaint or potential program
issues to the Client Services Manager. --- Guide, evaluate and lead
Communication Specialist in their daily job duties through ample
monitoring and feedback sessions. Sessions to include but not
limited to scorecard review, live monitoring, Quality Assurance
analysis and feedback, remote monitoring and demo sessions. ---
Promote an environment of teamwork and continuous improvement in
their assigned staff members. --- Assist in the
integrating/transitioning new programs into the communications
center. --- Provide support to their assigned region providing
excellent customer service with a professional image. ---
Participate in the training of new employees and assist the
managers in monitoring the progress of the trainee. --- Promote
positive communication between Communications Specialists, members
of Flight team and outside agencies. --- Implement PAIP procedures
and make proper notifications for these events --- Monitor shift
activity and contact necessary on-call person as workload or sick
calls dictate --- Work with the AirCom Operations Manager to
champion an environment of teamwork and continuous improvement. ---
Complete billing mileage verifications. --- Work closely with the
Quality Assurance department to carry out necessary improvements as
a result of their feedback and observations. --- Complete annual
employee and competency analysis of assigned employees Additional
Job Requirements --- Regular scheduled attendance --- Indicate the
percentage of time spent traveling: 2% Subject to applicable laws
and Air Method's policies, regular attendance is an essential
function of the position. All employees must follow Air Methods'
employment practices and policies. Supervisory Responsibilities
Directly supervises employees in the AirCom Communication
department. Carries out Supervisory responsibilities in accordance
with the organization's policies and applicable laws.
Responsibilities include interviewing, selecting, hiring, and
training employees, planning, assigning and directing work;
appraising performance, rewarding and disciplining employees,
addressing complaints and resolving problems. For Exempt Managers:
Managers that carry out these responsibilities for two or more
employees will have significant input in hiring and termination
decisions. Qualifications To perform this job successfully, an
individual must be able to perform each essential function
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. In accordance with
applicable laws, Air Methods will provide reasonable accommodations
that do not create an undue burden so disabled employees may
perform the essential functions of the position. Education &
Experience --- High school diploma or general education degree
(GED); or one to three years' related experience and/or training;
or equivalent combination of education and experience. ---
Bachelor's degree (B.A or B.S.) preferred --- 1 year management or
supervisory experience preferred --- Customer Service experience
preferred --- Aviation industry experience preferred Skills ---
Ability to be a team player with a professional attitude ---
Excellent written and verbal communication --- Excellent
organizational skills, detail oriented, ability to prioritize and
multi-task and meet deadlines. Computer Skills --- Intermediate
Microsoft Suite, including Word, Excel and Outlook required
Certificates, Licenses, Registrations --- EMT, CNA, CMT or
pre-hospital equivalent experience preferred Air Methods is an
EEO/AA employer. Qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or
protected veteran status.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Air Methods Corporation, Council Bluffs , Communication Supervisor (Nights) - Omaha, NE, Other , Council Bluffs, Iowa
Click
here to apply!
|