Call Center Specialist

Company: FOUR POINTS FEDERAL CREDIT UNION
Location: Omaha
Posted on: May 30, 2025

Job Description:

Description:The Call Center Representative primarily services the members of the credit union through remote service over the phone and through electronic communications. They will also serve members in the branch as needed to assist the other branch personnel. They will consistently promote, advocate, and deliver credit union products and services to current and prospective members. This position will be responsible for determining the member's immediate and unperceived needs by actively promoting, advocating, and delivering all deposit products and services including but not limited to checking, savings, money markets, debit cards, IRAs, certificates, as well as convenience services, such as online banking, mobile banking, e-statements, and direct deposit. This position will also provide administrative support in the branches as needed, support to management and other department personnel through the successful completion of routine tasks, projects, and miscellaneous duties as assigned.Requirements:

• High school diploma and experience in a financial services or similar call center environment.
• Organizational and time management skills.
• Excellent oral and verbal communication skills.
• Professional communication, grammar, and writing skills.
• Working knowledge and understanding of credit union products and services.
• Effectively utilize computer technology and a wide variety of software applications and accounting systems.
• Present a professional and friendly image of Four Points Federal Credit Union and provide service which consistently exceeds member expectations.
  
  
  Compensation details: 18.25-21.5 Hourly Wage
  
  
  
  PI59f47ff8f435-37248-37756427

Keywords: FOUR POINTS FEDERAL CREDIT UNION, Council Bluffs , Call Center Specialist, Other , Omaha, Iowa