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VIP Services Coordinator - Harrah's (Full Time)

Company: Caesars Entertainment
Location: Council Bluffs
Posted on: July 12, 2019

Job Description:

VIP Services Coordinator - Harrah's (Full Time) ******BB Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now operates casinos on four continents. The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Caesars also owns the World Series of Poker and the London Clubs International family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars is committed to environmental sustainability and energy conservation and recognizes the importance of being a responsible steward of the environment. Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission We inspire grown-ups to play fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Job Description: * Responsible for providing excellent guest service to our guests by answering customer calls through telephone switchboard; selling and booking hotel, VIP, and special events reservations and direct mail offers; and through comp limits, special services/amenities available, and special targeted player events. * Approves and issues limited complimentaries to mid to high end rated players based on established theoretical guidelines including rooms, restaurants, transportation, special events and shows. * Establishes and maintains positive customer contact at the VIP Lounge, handles difficult customer interactions, and directs mid to high end customer disputes to the proper host. * Coordinates RSVP responses for mid to high end customer special events and necessary accommodations. * Able to form positive relationships with guests to communicate player worth and amenity information. * Maintains confidentiality of sensitive information at all times. * Performs all other related and compatible duties as assigned. * Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. * Adheres to all regulatory, departmental and company policies. Qualifications: * 1 year casino and/or hotel experience in a guest services area or equivalent. * Basic keyboarding skills required. * Knowledge of player tracking systems (CMS/LMS/WINet/PCS and other databases), Word and Excel preferred. * Must possess excellent customer service skills. * Good oral and written communication skills, must be fluent and literate in English, bilingual experience preferred. * Ability to respond calmly and make rational decisions when required. * Physically mobile with reasonable accommodations to maneuver around work areas with the ability to push, pull, reach, bend, twist, stoop and stack. * Able to be on feet for entire shift. * Successful or better performance against Performance Appraisal Standards. * Teamwork - ability to work collaboratively within the outlet for effective day to day operations. * Compliance with all regulatory, governmental, and safety requirements. * Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. * Knowledge of and compliance with department, property and company policies and procedures. Apply online at: ******************* Caesars Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Iowa-Council Bluffs-Harrah's Council Bluffs Regular

Keywords: Caesars Entertainment, Council Bluffs , VIP Services Coordinator - Harrah's (Full Time), Other , Council Bluffs, Iowa

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